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Holidaymakers climb through the baggage machine at the airport to retrieve stranded luggage

Baggage handler Swissport issued an apology, saying the current peak hours at airports over the bank holiday weekend “are exacerbating resource challenges in the recovering airline industry”.

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Manchester: Police intervene as man climbs through airport carousel

Video footage showed disgruntled holidaymakers at Manchester Airport climbing through a luggage belt curtain to try and retrieve luggage behind it.

A passenger flying Ryanair back to Terminal 3 from Porto in Portugal on Monday reported three and a half hour delays in the collection of suitcases and bags.

Amid angry scenes, armed police were even called to the carousel.

The holidaymaker, a 36-year-old woman from Chadderton, Oldham, told the Manchester evening news that people were offering to load luggage onto the carousel belts themselves before Greater Manchester Police officers arrived.

It comes as travelers faced huge queues at Manchester Airport on Thursday morning at the start of the anniversary bank holiday.







Passengers at Manchester Airport
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Picture:

Manchester Evening News (WS)

Social media is awash with photos of frustrated passengers, with queues stretching all the way to the Terminal 3 car park.

Meanwhile, another passenger shared a photo of a long security queue and said he waited there for an hour and 40 minutes.

Baggage handler Swissport issued an apology, saying current airport peak hours are “exacerbating resource issues in the recovering airline industry.”

The company also announced that it has hired more than 2,800 new employees since the beginning of the year.

The holidaymaker who filmed the carousel scenes said: “Passengers got upset because they couldn’t get any answers. People climbed and crawled through the curtain on the carousel belt to find their own luggage. The bags were there, but no one was there to put them on the carousel.

“I don’t think anyone got their bags but I don’t know and the police came armed. They closed shutters and walked around to make the point. People were just trying to get their own bags back. The carousel belts weren’t moving and nobody was there to help us.”







Passengers at Manchester Airport climb through the baggage carousel curtain to find luggage as armed police officers enter
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Picture:

Manchester Evening News (WS)







Passengers at Manchester Airport climb through the baggage carousel curtain to find luggage as armed police officers enter
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Picture:

Manchester Evening News (WS)

The video is the latest evidence of chaos and long delays for passengers at Manchester Airport as flights are canceled and the airport and baggage handlers struggle to hire more staff amid severe staff shortages.

The woman who provided the footage Manchester evening news spoke about their experiences after landing.

She said: “When we landed, the first thing we had to do was wait for the steps to get off the plane because there seemed to be no people around to do that. We eventually disembarked after about 30-40 minutes and then went through passport control. where there were no problems.

“Then we went to the baggage claim hall. There were hundreds of people and luggage all over the floor. Some of it was dated May 27th – it had been there for three days.

“The worst part was not being able to get any answers. There was no one working in the area and no representatives. The only people who came were the police officers. There were no problems flying there – it was just the baggage claim area and the whole T3 was in a very bad state.”

She said her flight was assigned a carousel – 16 – but the bags “never came”.

She said: “There was a phone on the wall to call but we didn’t get any help. We went to the carousel and there was nothing – then our flight disappeared from the screen. Border control came to reassure some passengers. They said there was nobody to get the bags.







Luggage waiting to be loaded at Manchester Airport
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Picture:

Manchester Evening News (WS)







Passengers at Manchester Airport climb through the baggage carousel curtain to find luggage as armed police officers enter
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Picture:

Manchester Evening News (WS)

“Flights were constantly arriving and more and more people were waiting for their luggage. Eventually a plane got his luggage, but they waited three and a half hours.

“Then the bags started arriving. Bags from different flights were put on the same carousel – different from the one we were assigned – and finally I got my bag. We were pretty lucky. It was two and a half hours. Many people were angry and offered to help put the bags on the carousel from the back to speed up the process.

“It was worse for people with children. There was no place to sit or have a drink or eat anything. A lot of people just left their bags and came back another day to get them.”

In a statement, Manchester Airport cited canceled TUI flights and “significant challenges” at check-in and baggage claim.

A spokesman said: “Over the past few days, TUI and its appointed ground handler Swissport have faced significant challenges with their check-in and baggage claim operations at Manchester Airport. Extensive discussions with the management teams of TUI and Swissport show that, like other airlines and travel companies, they are experiencing temporary staffing shortages.

“In light of these challenges, we understand TUI’s difficult decision to cancel a number of services over the course of the next month, although we are obviously disappointed to see passengers’ plans disrupted in this way. We will continue to work with TUI, Swissport and other partners to offer passengers the best possible service when the travel sector returns to full strength after the pandemic.

Swissport, which is not the only baggage handler at Manchester Airport, said in a statement: “The return of travel demand after the pandemic is positive news, but the current peak period – which may be lengthening even in normal times – is exacerbating resource challenges in the recovering aviation industry.

“Airlines, airports and air services all work together to deliver different elements of a single passenger journey and, at busy times, the consequential effects of delays stemming from one part, such as: B. Air traffic problems, security queues and late changes in flight schedules may cause disruption to others.

“We deeply regret our share of the disruption people are experiencing. We’re working hard to address our resource issues, with over 2,800 new hires since the beginning of the year. We will continue to work with our partners to find solutions to this industry-wide issue.”

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https://www.mirror.co.uk/news/uk-news/holidaymakers-climb-through-baggage-machine-27135870 Holidaymakers climb through the baggage machine at the airport to retrieve stranded luggage

Fry Electronics Team

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