A WOMAN who says her Big Mac arrived with a bite has slammed McDonald’s for its response.
Catrina Gore, from Birdham Road in Brighton, said she was shocked and angry when her delivery turned up with “teeth marks through the burger” last Saturday night.
She said it was a “public health concern”.
McDonald’s denies responsibility and says it did not happen on its premises.
Mum-of-four Catrina had been planning her youngest son’s tenth birthday with husband Chris all day and ordered takeaway as she “didn’t feel like cooking”.
“It was a shock at first, I couldn’t believe what I was seeing,” she said after opening the “sealed bag.”
“I was horrified to find that a sizeable bite had been taken from the burger.
“You don’t know what kind of illness someone has.
“Someone could have a blood disease and I could get it.”
Catrina, 34, contacted Uber Eats, which delivered the burger, where her complaint was made a “special priority”.
Taking the delivery service’s advice, she contacted McDonald’s in Hollingbury Asda, where the burger came from.
“My anger multiplied after I spoke to the manager,” Catrina said.
“The manager told me ‘my crew wouldn’t do that,’ but she also said it wasn’t the first time something like this had happened.
“She said she was sure it was just the shape of the bun. If it’s just the shape of the bun, how come it goes all the way through the burger?
“She said they would check the CCTV but I very much doubt she will as she didn’t even take any details of me.”
McDonald’s said it looked into the complaint and was satisfied the burger left its kitchen intact.
“Having further investigated the matter, we are confident that the burger was not tampered with before leaving the restaurant,” a spokeswoman said.
“We attach great importance to quality control and follow strict standards to avoid defects in our food.
“We encourage the customer to contact our customer service team who can assist in finding a solution.”
Catrina said she was dissatisfied with the service at the diner.
She said: “The manager said it was not their problem and that I should raise it with Uber Eats to get a refund, which I did.
“I was so dissatisfied with the lack of customer service. I think the general public should be made aware of this.
“Considering that by his own admission this was not an isolated case, given the ongoing threat of Covid-19, let alone any other illnesses that someone might have, this poses a significant security threat.”
Uber Eats did not respond to our request for comment.
https://www.theargus.co.uk/news/21486979.hollingbury-mum-says-mcdonalds-big-mac-arrives-bite-mark/?ref=rss Hollingbury mother says McDonald’s Big Mac arrives with bite marks