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Hundreds of passengers are stranded at the airport overnight as flights are cancelled

Flights connecting Bristol, Gatwick and Faro to Belfast International Airport were canceled on Sunday, while services to Malaga, Kos and Dalaman were also suspended

Three easyJet services from Belfast were canceled last night
Three easyJet services from Belfast were canceled last night

Hundreds of passengers were stranded at Belfast International Airport after several flights were cancelled.

Furious travelers slammed what they perceived as “incompetence and ineptitude” as they were stranded at the travel center last night and this morning.

Some easyJet services to Bristol, Gatwick and Faro have been canceled while holiday flights connecting Malaga, Kos and Dalaman have all been suspended.

On the other hand, potential passengers in Kos said they were still on the Greek island long after their TUI flights departed back to Belfast.

Clare McCallan was one of the tired customers who got stuck in the Belfast terminal late last night.

“Never in my life have I faced such incompetence and incompetence,” she said.

“Me and my family have been at Belfast Airport since 1.30pm to board a 4.30pm flight which was delayed for ‘catering reasons’ and then at 7.30am you saw fit to fly the cancel the flight entirely.

“Two hours waiting to get our luggage back with an exhausted three year old and now all we want to do is go home.

“They completely ruined a family holiday to Portugal that we have been looking forward to since June last year for no reason whatsoever and treated every passenger here like dirt.

“You should be totally ashamed of how you behaved today.

“I’m expecting a full refund on our flights and the extra £120 my partner had to pay for overweight luggage.

“Don’t give me your ‘no refund’ bulls***. I suggest you take care of this immediately.”







Passengers got stuck in the terminal last night
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Picture:

(Getty Images)

Chloe Johnston was another unhappy customer who was due to travel home to Northern Ireland from Gatwick on Sunday evening on EasyJet.

“We were told it was cancelled. No explanation was given and there was no staff on site to assist with inquiries or get people to the next flight,” Chloe said itv.

While Chloe managed to book a flight this morning, other passengers on her original flight were only able to get a seat tonight.

Rosaleen Gormley was stranded in England last night after her easyJet flight from Bristol to Belfast was cancelled.

She was among dozens of people trying to book a hotel at the last minute, causing the easyJet app to crash.

David Harrigan also struggled with logistical problems in the early hours of the morning.

“The flight from Belfast to Bristol has been cancelled. The app didn’t let us book a hotel. It took us an hour to reach customer service who is still here now waiting for a hotel and transfer,” he tweeted.

“No flights until Tuesday. No staff at the airport to help. What’s up?”

An easyJet spokesman said: “easyJet can confirm that three flights from Belfast were canceled on May 22 for various reasons.

“We have done everything possible to minimize the impact of the disruption on our customers and customers have been able to transfer to an alternative flight free of charge or receive a voucher or refund.

“The quickest and easiest way for customers to book a hotel and transfer to an alternative easyJet flight is always via Manage Bookings or via the easyJet app and we also had a number of dedicated staff at Belfast Airport who were helpful to us.

“Customers can also contact us by phone to discuss other EU261 re-routing options and we always aim to re-route customers within 24 hours.

“While this was out of our control, we sincerely apologize for the inconvenience caused by the cancellations. The safety and well-being of our passengers and crew is our top priority.”

TUI apologized to customers traveling from Kos to Belfast, saying the flight had been disrupted “due to operational issues”.

“Everyone could stay in their hotels and meals were provided. We are in touch and will update them with revised travel plans as soon as possible,” the spokesman said.

“We understand that delays are frustrating and thank all affected customers for their patience.

“Customers on this flight are eligible for compensation as per regulations and have already been provided with information on how to make claims.”

The airport has been contacted for comment.

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https://www.mirror.co.uk/travel/uk-ireland/hundreds-passengers-stranded-airport-overnight-27039346 Hundreds of passengers are stranded at the airport overnight as flights are cancelled

Fry Electronics Team

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