One woman has revealed how she was forced to wait alone in the dark after her car broke down because AA told her they weren’t “gender-based”.
Dr Helen Mott was stranded last night and quickly called the incident analysis company – only to be told that lone women and men were treated exactly like “it’s equal”.
She criticized AA on Twitter – telling the company that “their policies need to be revised”.
On the company’s tweet, she wrote: “I’m a lone woman whose car broke down at night in the dark. Your call handler told me you consider lone women and men loneliness is identical in such cases because “it is equality”.
“I’m pretty sure that’s not equal. Now I’m going to wait alone in the dark for 90 minutes or more, which is much more anxiety-inducing for a lone woman who isn’t close to home than a single person. man, if you follow the news.
“I think your policies need to be revised.”
But Dr Mott was met with a similar reaction by the AA’s Twitter team, with a spokesman saying they were “reviewing the position”.
“Hi Helen, you were correctly advised,” the tweet read.
“We don’t prioritize based on gender, we look at location as an example, we would prioritize someone on the highway over someone in a supermarket parking lot.”
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The response sparked a flurry of angry reactions from outraged social media users, who called the policy “horrific” and “ridiculous”.
One person replied: “That’s not equal, that’s ridiculous! There’s more risk to lone women getting stuck at night. Simple. I work for AA and now do. consider changing its policy.”
Another said: “Are you kidding? I have two daughters, both old enough to live away from home.
“If they call a service that’s disruptive, alone and stuck, I want them to be prioritized because lone women aren’t safe, largely because of attitudes like yours.”
AA president Sir Edmund King then intervened to say: “Please rest assured, we give priority to anyone at risk.”
After receiving backlash on Twitter, AA apologized for the “wording” of its response while insisting the incident involved women on their own “receiving the highest level of care”.
A company spokesperson told The Sun Online: “We accept that the wording in our initial response was not good and have apologized.
“Actually, we prioritize those who are at risk, but often it will be single women.
“In incidents involving single women, where any client concerns are concerned, they receive the highest level of care and priority.”
https://www.thesun.ie/motors/8236290/called-aa-car-broke-down-dark-dont-prioritise-gender/ I called AA after my car broke down and I was alone in the dark