I got stuck and called AA who told me ‘we can’t prioritize single women because it’s equal’

AA has been accused of putting women at risk after telling clients gender equality rules prevented them from prioritizing helping single women.

Dr Helen Mott, 52, was out after being trapped when her car broke down on Wednesday due to dark.

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She called the analytics service and was told it couldn’t help women faster because “it’s equal”.

The mother tweeted about it, provoking anger from other female drivers and an AA apology.

Dr Mott, of Bristol, told The Sun: “The moderator gave me an estimated time of a few hours.

“I asked the call agent why they treat men and women equally and don’t prioritize single women. They say there is no difference and they just say it is equality. They’ve been trained to say it. “

Academic PhD student Mott, picked up by an AA van less than an hour later, complained online but was told she had been correctly counseled.

Women’s safety campaigners have criticized the company’s stance.

Sophie Francis-Cansfield, of Women’s Aid, said: “Every three days a woman is murdered by a man in the UK. Priority must be given to ensuring the safety of women.”

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After other members asked for clarification, AA president Edmund King said: “We use common sense and favor women, but under the law we can’t say that.” .

An AA spokesman commented: “We accept that the wording in our initial response was not good and have apologized. In fact, we prioritize those who are at risk but often it will be single women.”