A mother has been gutted after being turned away from the airport after booking a £1,500 last-minute holiday due to a “technical issue”.
NHS worker Rebecca booked the holiday to Fuerteventura for her family and thought her Covid app would have been updated because she got her vaccines last year.
But after queuing at the check-in desk for nearly two hours, she was told her third bump didn’t show up and she didn’t meet the requirements to enter the Spanish island.
Rebecca booked the week-long trip with two of her daughters, Lottie and Ella, and their friend Molly – but they were turned away at the airport.
The government website states that in order to travel to Spain, all flyers must have been pricked twice.
However, if the second vaccination is more than 270 days ago, adults must be able to show proof of a booster vaccination.
After spending a whopping £1,500 on the all-inclusive trip with TUI, mum Rebecca was left devastated after saying she “followed every rule”.
She said: “We had booked a last minute holiday as we recently moved into a house and there are renovations going on.
“I wanted to take my teenage daughters to get away from it all and experience a change of scenery. We booked on Sunday and were all very excited to go on holiday.
“One of my daughters only had one vaccination but took an antigen test which showed she could fly safely. I had followed all healthcare instructions and had two vaccines and my booster.
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“I got to the check-in counter and the woman looked at me and told me I didn’t have a booster. I explained I have one but didn’t realize my NHS app wasn’t showing it. I called NHS 119 and was so stressed because we had paid for parking and everyone was ready to leave.”
Working on the front lines herself, Rebecca said she had “done her part” and was puzzled as to why her NHS app didn’t say she didn’t have her booster shot, which she claims she got over six months ago have received.
She added: “I had all my vaccines so didn’t think there was going to be a problem and you’re not thinking of checking that.
“I’ve lost the money so far and haven’t heard anything. TUI was great with us and explained the guidelines they had to follow but we were just disappointed and couldn’t believe we were turned away when I followed all the rules and do what was asked.
“I really feel let down because something went wrong somewhere.
“You think about how many people this could happen to if there’s a problem with their app, and pay thousands for holidays to be notified on the day they can’t go.
“We were all so excited and within minutes I had lost my holiday and was on my way back home. We were disappointed.”
After contacting NHS England about Rebecca’s issue, the Manchester Evening News confirmed the health service had set up a Vaccine Data Resolution Service (VDRS) for situations of this nature – where a person’s vaccination status is not registered on the app.
They also urged travelers to check their Covid-19 apps beforehand.
They wrote: “As part of the NHS vaccination programme, the health service set up the Vaccine Data Resolution Service (VDRS).
“The VDRS fixes missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP in England.
“VDRS can be referred through any of the services accessed through 119. If a member of the public believes they have missing or incorrect COVID-19 vaccination records, GPs are advised to get them to call 119 and ask the call agent to make a referral to the VDRS team on their behalf.
“The VDRS team aims to call the person back within five business days.”
TUI declined to comment.
https://www.thesun.ie/travel/8682611/airport-booking-last-minute-holiday-technical-issue-gutted/ I was turned away at the airport after booking a last minute holiday due to a “technical issue”.