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I work for an airline

AN AIRLINE employee shared the top three things passengers should do if their flight is cancelled.

With cancellations and delays happening around the world due to staff shortages and other effects of the pandemic, these tips could save your vacation.

An airline employee and travel blogger shared what to do when a flight is delayed or cancelled

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An airline employee and travel blogger shared what to do when a flight is delayed or cancelledPhoto credit: Getty

Posting the video about her TikTok accountsaid Natalie, giving her the best advice amid a spate of flight cancellations in both the UK and US.

Her first advice was to google the Bill of Rights with the name of the airline – in the UK the alternative is the Civil Aviation Authority (CAA).

She explained, “You’ll learn what your rights are as a customer and what kind of compensation you’ll get if you’re on the tarmac for an hour, or if you’ve been at the airport for maybe five hours, what you’ll get for it.”

For example – that’s what the Ryanair website currently says Compensation is not paid if the cancellation was announced more than 14 days in advance, if the delay is beyond Ryanair’s own control or if the flight is delayed but you still arrive at the final destination less than three hours than planned.

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Airline employee Natalie’s next golden advice is to download the official smartphone app for the airline you fly with.

This enables you to receive up-to-date notifications just as quickly as airline employees at airport customer service points.

However, if there is a problem and you need to contact someone to arrange a new flight in the event of a cancellation or delay, Natalie urged all her followers to make sure they contact the company they booked with.

While this could be done directly with the airline themselves, it’s very likely that anyone who has booked with a third party will just be told to contact them directly.

Airliner cabin with passengers

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Airliner cabin with passengersPhoto credit: Getty

Natalie’s third key piece of advice for anyone affected by a flight cancellation or delay is to use a Website called Flight Aware.

The aviation page gives passengers the ability to track the location of your specific aircraft by entering the relevant flight number and travel date.

If you do this even hours before you arrive at the airport, you will have a better understanding of whether your flight will be on time or not.

airlines incl easyJet and British Airways have canceled thousands of flights in recent weeks citing a staff shortage caused by Covid.

BA reduced its flight schedule earlier this month, which will last until May, to avoid last-minute flight cancellations.

The CEO of Ryanair has warned the British should expect the travel chaos to continue for months.

and long queues at the airport continue to plague holidaymakers across the UK, particularly at Manchester Airport.

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It’s not just the airports – thousands of passengers have been disrupted by the holiday P&O Ferries Cancellations after all services have ceased this weekend.

And to top it off, many families have had to cancel their vacation major delays in passport renewalwhere many have waited longer than the recommended 10 weeks.

The amount of compensation due to passengers depends on the length of the delay

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The amount of compensation due to passengers depends on the length of the delayPhoto credit: Getty

https://www.thesun.ie/travel/8660053/cancelled-flights-advice-airline-worker/ I work for an airline

Fry Electronics Team

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