I’m angry after being LOCKED in a parking lot after a concert

A MAN has been left angry after being pinned in a car park after a concert despite having a valid ticket.

After attending a concert in Rock City, Lincolnshire, Mark Jackson, 49, got stuck in the venue’s car park because his ticket could not be properly scanned.

Mark Jackson says he was trapped in the venue's Qpark


Mark Jackson says he was trapped in the venue’s QparkCredit: BPM

Mr Jackson, from Louth, who went to the venue with his friend on March 29, had reportedly paid £7 in advance to park in the Talbot Street car park NottinghamLive.

When the couple returned to the parking lot at 11pm, they joined the long line of waiting cars, but after reaching the machine, their ticket would not scan properly.

Mr Jackson said: “We were expecting not to have to line up with everyone else because we paid in advance – that was a bit annoying.

“When I got to the front of the queue, they said ‘this doesn’t work at this location’.

“I checked it and it was meant for the right location – Talbot Street car park, right day, right time.

“We found out someone else in the queue had the same issue – so it wasn’t just me.

“There was no staff around and if there is no staff available you will be prompted to press this button. I pressed it and nobody came. I tried again – still nothing.”

The two friends eventually decided to spend a further £8 on another ticket so they could eventually exit the busy car park.

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Mr Jackson complained to the car park, which is owned by Q-Park, explaining that the two friends ended up paying more even though they had a valid ticket.

He claimed the car park had agreed to refund him the £7 prepayment but he wasn’t happy with that.

He continued: “I thought we should get a full refund and even compensation because we were essentially wrongly detained.

“They told me we could have left at any time, but we couldn’t go – it’s not like we could have gone back to Lincolnshire.

“How much would they have charged us if we left the car there overnight?

“I ended up paying £15 – they should have just said, ‘We’re really sorry, here’s your money back and here’s a goodwill gesture’.”

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Mr Jackson added that Q-Park refused to refund the £8 after refusing to retrieve the ticket as proof of purchase and suggested they be charged an hourly fee for the process.

Q-Park has been contacted for comment.

Mr Jackson had attended a performance at the Rock City venue


Mr Jackson had attended a performance at the Rock City venueCredit: BPM

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Fry Electronics Team

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