I’m furious after being charged £180 for a ‘FREE’ app for my son

A mum was outraged after being charged £180 for an app her son wanted which she says was advertised as free.

Essex’s Sarah Bruce says she gave her eight-year-old son Caleb, who has a learning disability, the all-clear to download Epic Slime – Fancy ASMR Slime Game Sim after verifying it was free.

Sarah Bruce says she was billed £109.99 for an app for her son Caleb, despite claiming it's free

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Sarah Bruce says she was billed £109.99 for an app for her son Caleb, despite claiming it’s freeCredit: Sarah Bruce

But within moments, the mum-of-two received an email from the Google Play Store saying she had been charged a staggering £109.99 for the app, stating it contained “lots of different and colorful slimes to choose from To calm and relax your mind. emphasize”.

The 45-year-old told The Sun Online: “My son was on my phone watching something on YouTube and an ad came up for a game called Epic Slime – Fancy ASMR Slime Game Sim.

“He showed me and said, ‘That looks good’.

“I checked and saw it was free, nothing said it cost money so he pressed whatever he had to press to download it.

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“I then received an email from Google Play thanking you for your purchase of Epic Slime for £109.99.”

And to add to her distress, Sarah also received a message that they had received the first payment for a whopping £68.99 a week subscription.

Angry, Sarah deleted the app and immediately contacted Google Play to cancel the subscription and request a refund.

“I explained what happened but they came back to me and said it was not their policy to refund the money,” she added.

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“They said I needed to contact the app developer to get the money back, which I did with no response.”

Sarah managed to cancel the subscription and reclaim the £68.99 but says she had no luck getting a refund of the original cost from either Google Play or the app developer – meaning she’s still £109 £.99 out of pocket.

She says other angry users have also slammed the app in reviews as they too have encountered similar situations.

“This needs to be made a thing because people need to be aware that it can happen,” she added.

“I’ve been searching the google play app store to find this app to get the details for it and there are all these comments from people saying the same thing and that they’ve been charged.

“I’m angry – if it was a fiver or something I’d swallow it. But I am a single mother of two children. £110 is a lot of money for me.”

Sarah said she had never encountered such a problem before as she and her son always check if apps are free.

“My son is smart enough to say to me ‘can I have this,'” she added.

“He asked me if he could download the app and we looked at it together and there was nothing to say about a fee or a subscription.

“Caleb was at his wit’s end because he thought he was in trouble.

“That kind of thing worries him to death.”

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A Google spokesperson said: “The Google team is investigating this and if they discover an app that violates Google’s policies, they will take action.”

App developer DiamondApp Entertainment has been contacted for a response.

The mother says she is still trying to get a refund

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The mother says she is still trying to get a refundCredit: Sarah Bruce

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https://www.thesun.ie/tech/8724842/charged-free-app-son-not-only-one/ I’m furious after being charged £180 for a ‘FREE’ app for my son

Fry Electronics Team

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