Irish Rail warns of disruption as passengers ‘force open doors and get on track’ over air conditioning complaints

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Irish Rail this afternoon warned of a disruption to a service due to passengers “force opening doors”.

No explanation, Irish Rail said the Connolly/Bray train was forced to stop on its approach to Bray at 1.45pm.

The railway company has now suspended service through Bray and apologized to customers for the “delay and irritation it caused”.

“A southbound DART was waiting for a clear platform at Bray before entering the station when a number of people smashed down doors and walked onto the track,” the statement said.

“This dangerous act means that trains in both directions have to be stopped while our staff and Gardaí clear trespassers off the route, causing delays for customers on board and trains behind, and a similar problem has arisen with the DART behind.

“While people are understandably anxious to get to the station, this has turned a delay outside Bray of just over 5 minutes into one that can affect service by up to an hour.

“Staff are at stations and on board to brief customers as we work with Gardaí to clear the line.”

Regarding air conditioning problems on board, Irish Rail said it had “no reports” of such problems.

“Our DARTS have either air conditioning or windows that open and we have had no reports of problems with either,” it said.

“A very busy train stopping on track on a warm day can still feel warm, but again, breaking down doors just means that if a customer had problems then help was delayed as it was in the Bray extensive ambulance and medical personnel are stationed as part of the preparations for the air show.”

In a statement issued to Independent.ie, a Garda spokesman said: “Gardaí and emergency services are currently at the scene of an incident on a railway line near Bray railway station.”

“Rail traffic in the region is currently disrupted. Gardaí helps with traffic management. Further details are not available at this time.”

In a post on Twitter today, the railway company said: “13:45 Connolly/Bray have stopped approaching Bray due to passengers forcibly opening doors and entering the track. All services to Bray are currently suspended as a result.”

“The check alerted the drivers to problems with the air conditioning. Gardaí are present. Can passengers stay on the train outside of Bray please? Staff and gardaí are present.

“Services are not allowed to move until the line is clear. For health and safety reasons, passengers are not permitted on the route.

“The services have been suspended by Bray. Services will now be switched back to Dun Laoghaire. Dublin Bus will recognize train tickets in the affected area. Updates to follow.”

Many passengers took to social media to alert the railway company to air conditioning problems on board.

A Twitter user said: “Passengers are cooking, no air conditioning, you should have planned better and people wouldn’t have to resort to it. Absolutely ridiculous.”

Another wrote: “My mum is on this train and she called me to panic. Please open some doors or turn on the air conditioner. She is suffering from dizziness and will collapse.”

While another wrote: “Absolute shame on the DART today. No air conditioning, people with panic attacks. No windows to open. Absolutely ridiculous.”

https://www.independent.ie/news/irish-rail-warns-of-disruptions-as-passengers-force-open-doors-and-walk-on-the-track-amid-aircon-complaints-41863717.html Irish Rail warns of disruption as passengers ‘force open doors and get on track’ over air conditioning complaints

Fry Electronics Team

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