I’ve spent thousands of my own money fixing potholes in my street as property managers refused for years

A PENSIONER spent more than £4,000 to fix her potholed road – despite not driving or owning a car.

Elizabeth Williams, 89, has spent thousands of her own money after getting fed up with Kingston Property Services, which is tasked with maintaining the road.

Elizabeth Williams, 89, spent £4,000 to repair potholes in her road


Elizabeth Williams, 89, spent £4,000 to repair potholes in her roadPhoto credit: SWNS
Wyncote Court in Newcastle-upon-Tyne was riddled with potholes


Wyncote Court in Newcastle-upon-Tyne was riddled with potholesPhoto credit: SWNS

Wyncote Court in Newcastle-upon-Tyne was in such a state that one local resident even said “there was as many potholes as there were roads”.

Frustrated locals say motorists have climbed the sidewalk to avoid meter-wide craters blocking their path.

Not only could dangerous driving cause damage to cobblestones – affecting house prices – but local residents were more concerned that someone might be hit.

Kingston Property Services is the management agent responsible for maintaining the roads at Wyncote Court in good condition.

But the street’s shocking state of decay prompted Elizabeth, who has lived here for 22 years, to take matters into her own hands.

Now the work is complete, her neighbors have hailed her as a local hero.

Elizabeth said: “I feel great now but it was awful – I was so freaking fed up. The potholes were absolutely terrible.

“I just wanted to do something about it. I thought, ‘Damn – I’ll just do it’. It is also a gift to my neighbors who are very kind and to our estate.

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“I’m mad at Kingston. It’s their duty to do it. It’s a shame — I’ve been mad at her for at least four years.”

Elizabeth says she and other locals have been constantly emailing, calling, and writing to the company because of the 120-meter (400-foot) distance.

In fact, residents on the street, which consists of 38 houses, believe the management company received at least one email or letter every week desperately asking for repairs.

It was the last straw for Elizabeth when a manager at the company told her in January that they could not find a contractor to do the work.

She decided to find the work herself and says she managed to get three offers in just one week.

Elizabeth claims she offered Kingston to take over the contract after receiving the offer on January 19.

But she says a manager told her the company had to register with them and then got no guarantee of the job.

Elizabeth said: “We were pushed around by them and they didn’t hold the road well for us, which is what their lease requires of them.

“For years they have been doing less and less. People didn’t want to come down the street – it was embarrassing and made the property look like some kind of dead end.

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“It was increasingly irritating to see cars swerving around the potholes and thinking an ambulance or van would be damaged.

“Then they would have gotten a payout from Kingston – and that would have ultimately fallen on us.”

Elizabeth says she did not ask the community for contributions, but other residents have since pledged their help.

A neighbor, Camilla Fox, 55, a film location manager, said: “Elizabeth was out there in the rain to sort this out — when she’s supposed to be enjoying her retirement.”

Another Jonathan Netts, 56, a real estate worker, said: “It was awful – there were as many potholes as roads. I could hear cars bumping over them the whole time.

“We just couldn’t see a way forward, but Elizabeth is a hero – she just pulled it off. She is amazing, nobody wanted it to happen like this but we are so grateful to her.”

Carly Waller, Director of Kingston Block Management said: “Kingston is the managing director and responsible for approving contractors to carry out road maintenance on this site.

“A major project to completely rebuild all roads was in the planning phase, which includes notifying tenants of our plans.

“There were delays in soliciting bids for this work due to unavailability of contractors and materials, which meant we were unable to start work as quickly as we wanted.

“Tenants can appoint their own contractors to carry out the work and we have asked the tenant for details of the contractor so we can contact them to check their costs.

“We have not received these details.

“We continue to plan to completely rebuild the road as soon as possible as there are still some potholes.

“The tenant was reimbursed in full for the work she paid for.”

Elizabeth was dubbed a local hero by residents


Elizabeth was dubbed a local hero by residentsPhoto credit: SWNS
Drivers no longer have to drive on the sidewalk to avoid potholes


Drivers no longer have to drive on the sidewalk to avoid potholesPhoto credit: SWNS I’ve spent thousands of my own money fixing potholes in my street as property managers refused for years

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