Jet2 cancels flight, leaving Brits ‘stranded’ and ‘girl cries ’till she was sick’
Nyomi Loftus and Megan Sainsbury, who are due to start new jobs tomorrow, waited over four hours to be told an apparent mix-up of luggage caused the airline to “miss its airport”.
(Image: Nyomi Loftus)
Two Brits have been stranded in Palma after Jet2 canceled their flight to Manchester – and a girl ‘cried until she felt sick’.
Nyomi Loftus and Megan Sainsbury paid €65 (£55) for a taxi to take them back to their hotel after an apparent baggage mix-up which caused the airline to “miss their airport”.
The couple were due to depart from Palma Airport in Spain last night and waited over four hours, finally getting an update at 3.50am, reports have reported Manchester evening news.
Nyomi from Sale said: “The worst part was that they called the names of 30/40 passengers and told them to go to a special place so that we could go to an adults-only hotel.
“We had to pay for the hotel, families with babies were on the floor. The hotel became a family hotel anyway – they could have left.
“We were told there was a mix-up with the luggage and they had miscounted.
“They had to unload it from a plane before moving it and then they lost the airfield as staff needed a break. No one could get details from anyone.”
The 36-year-old said 70 bottles of water were shared between 380 travelers before hotel plans were made.
She added: “There was a little girl sitting next to us at the airport who was getting sick from crying so much.
“People were just walking around trying to figure out what was going on. What remained was an absolute uproar – it was a minor catastrophe.
“We are currently on a bus heading back to the airport but still don’t know what time the flight is or if any flight is even confirmed.
“The first food and drink was provided at the hotel at 7:30 a.m. – eight hours after the scheduled departure and 11 hours after we arrived at the airport.”
The couple are hoping to fly home at 11.35pm tonight but fear the flight will be canceled again.
Nyomi said she will start a new job tomorrow and will have to join the next intake if she misses her first shift, meaning she will be “off a job for four to five weeks”.
A Jet2 spokesman said: “We would like to once again apologize to customers affected by this delay.
“Our teams have worked tirelessly to take care of everyone but unfortunately there was a shortage of accommodation in Mallorca last night.
“We immediately texted customers that we would reimburse anyone who had to book hotels separately and we did everything we could to take care of everyone. Any remaining customers will be flown home tonight.”
https://www.mirror.co.uk/news/uk-news/jet2-cancels-flight-leaving-brits-27276411 Jet2 cancels flight, leaving Brits 'stranded' and 'girl cries 'till she was sick'