Whon Namkoong, the co-CEO of Kakao Corp., announced his resignation on Wednesday after a data center outage crippled South Korea’s most-used mobile chat app along with its related services, drawing the ire of the public and government agencies.
The outage caused chaos in South Korea over the weekend as millions were unable to communicate with each other and strained trade.
The services offered by Kakao range from a variety of music apps to financial and community-based apps like KakaoTalk. KakaoTalk is one of the most used messaging platforms in South Korea with more than 47 million active users in a country of nearly 52 million people. Companies, banks and government agencies also use cocoa services.
At a news conference, Namkoong, 50, expressed remorse and said he felt “the heavy burden of responsibility”. He added that Kakao Corp. will do its best to resolve the issues and prevent them from reoccurring.
“We caused everyone great inconvenience,” Namkoong said. “I know that now, more than ever, it will take a lot of time and effort to regain the trust that has been lost.”
Namkoong’s resignation leaves co-CEO Euntaek Hong as the sole CEO of Kakao Corp. Hong is currently leading the emergency task force team investigating the fire incident at the SK C&C data center in Pangyo that caused the service disruption.
Most Kakao services were restored early Wednesday, although minor disruptions were still reported.
https://www.ibtimes.com.au/south-korean-kakao-corp-co-ceo-steps-down-after-backlash-over-app-outage-1839753?utm_source=Public&utm_medium=Feed&utm_campaign=Distribution Kakao Corp’s South Korean co-CEO resigns after backlash over app outage