Manchester Airport has endured Easter travel chaos this week, with passengers facing long queues and disruption – and now the airport’s CEO has made a statement for holidaymakers
Passengers faced some chaotic scenes of huge queues and delays this week after Covid left the terminal understaffed.
Some holidaymakers reported waiting times of up to four hours at the beginning of the week Community workers were brought in to try to manage the mess.
Airlines such as easyJet and BA have since joined forced to cancel hundreds of flightsafter also being hit by staff shortages due to Covid.
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Mr Cornish cited staff shortages caused by Covid and the sudden influx of holidaymakers as the main reasons the airport was struggling to cope with the peak Easter holiday season.
To put it bluntly, Mr Cornish said: “The simple fact is that we currently do not have the number of staff we need to provide our passengers with the service they deserve.”
It is estimated that UK holidaymaker demand has returned to over 70% of pre-Covid levels, but the impact of Covid – including staff layoffs – has left the airport unable to keep up with the influx.
He suggested there would be some sort of disruption over the next few months as he went on to explain “what people can expect to see over the next month or two”.
During the disruption, the British were told to arrive at their airport as early as your airline allows. Mr Cornish reiterated the opinion, although he clarified that passengers traveling from Manchester Airport should aim to arrive at least three hours before their flight to allow for check-in delays and airport security.
The airport is also currently trying to ramp up hiring and expects to have about 250 new security staff on duty by early May. Extra staff is also deployed on days with larger queues.
Manchester was one of those Top 10 UK airports hardest hit by cancellations. Actually over 1,143 flights were canceled within a week according to data from aeronautical analysis firm Cirium – a 480% increase compared to the same period before the pandemic.
Paul Charles, CEO of travel consultancy The PC Agency, commented: “This is a staggering number of flight cancellations caused by a cocktail of understaffing and Covid-induced staff shortages. Airlines certainly see a high demand to fly but are simply not able to meet that demand due to a lack of resources. This is a nightmare situation for airlines and airports right now.”
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https://www.mirror.co.uk/travel/news/manchester-airport-boss-apologises-explains-26664350 Manchester Airport chief apologizes as he explains causes of Easter travel chaos