Martin Lewis is telling homeowners to ‘don’t panic’ if you haven’t submitted the energy meter reading

MoneySavingExpert Martin Lewis’s advice saw the websites and phone lines of all major energy companies collapse as thousands of homes tried to provide a meter reading.

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Martin Lewis: How to report metrics when energy websites crash

Martin Lewis has urged households not to panic if they were unable to submit a meter reading to their energy company yesterday.

The founder of MoneySavingExpert had advised worried Brits to take note of their energy consumption ahead of Ofgem’s price cap skyrocketing today.

But the advice saw the websites and phone lines of all major energy companies collapse as thousands of homes tried to provide a meter reading.

British Gas, E.on, Scottish Power and SSE websites all had problems today, according to website DownDetector.

But Martin has now assured people that it shouldn’t matter too much if they didn’t send a meter reading yesterday.

Did you submit a meter reading? Join the discussion in the comments section







Martin Lewis explained why you should take a meter reading
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Image:

MoneySavingExpert.com/Youtube)

In a new video posted to his Twitter page, the MSE boss said: “If you do it tomorrow (1 with estimates.

“A day or two off isn’t the biggest panic in the world.”

Most energy companies give you about a week to submit a new meter reading, Martin said, which means you should be able to contact your energy company in the next few days.

“Just snap a picture of it, you usually have up to a week to bring it to them,” he said in a separate tweet.

Worried about not being able to afford your bills? Let us know: mirror.money.saving@mirror.co.uk

How the energy bill crisis is affecting you

Meanwhile, Octopus Energy has also told its customers not to worry too much if they didn’t provide a meter reading yesterday.

In fact, it advises customers to do so on April 2nd. Because then comes the price increase for Octopus customers with a variable interest rate.

Octopus Energy chief executive Greg Jackson said the company is currently getting about 40,000 meter readings an hour, when a normal day would be a few thousand.

Shell Energy added an emergency “Create a ticket with your energy readings” to give people a way to avoid their website.

For those on a standard plan paying by direct debit, the Ofgem price cap has increased by £693 from £1,277 to £1,971.

Prepay customers have seen a bigger jump, with their price cap increasing by £708 from £1,309 to £2,017.

Anyone who does not have a smart meter or prepaid meter in the price cap tariff – i.e. the variable standard tariff – should read the meter today.

If you have a fixed price plan, you don’t need to take a meter reading as your plans will not change according to the price cap.

It is important that you submit meter readings regularly, otherwise your energy supplier will estimate your consumption and you may be overcharged.

A digital meter will display five numbers in black or white followed by one or more red numbers.

To send a meter reading, you must send the first five digits from left to right (you can ignore red digits) to your energy supplier.

You should be able to do this over the phone, online or through an app.

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https://www.mirror.co.uk/money/martin-lewis-urges-homeowners-not-26611141 Martin Lewis is telling homeowners to 'don't panic' if you haven't submitted the energy meter reading

Fry Electronics Team

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