Matt Firor explains recent Elder Scrolls Online server issues caused by bad hardware


After update 33 started alongside the Rising tide DLC for The Elder Scrolls Online, there have been widespread server issues, mostly affecting the North American PC megaserver. Now Director Matt Firor has released a detailed update explaining what happened and what ZeniMax will do to smooth out access issues.

The PC launch of the update and new DLC was clearly frustrating for players who couldn’t log in or suffered crashes and instability when they could, so the team launched an investigation when the first issues were reported.

Fior begins the statement with the 2021 promise to increase server stability for the game and how that process began with plans including using database sharding. DB sharding meant that current characters and older characters (often inactive and even as early as beta characters) could be separated so the entire PC database didn’t have to be loaded when someone logged on. This was also enabled after Update 33 launched the PC Megaservers.

After enabling DB sharding on the Monday after the update, they noticed some slowdowns and the activity finder had issues as well as an overall slowdown or hangup that caused things to not work. You tried a few options but the troubleshooting didn’t last. Ultimately, says Filor, it was a hardware issue:

“The problem was actually caused by a faulty (e.g. bad) network port that couldn’t handle as much bandwidth as it was configured for. It wasn’t a software problem at all; It was a hardware glitch that essentially slowed down the entire megaserver. Tuesday’s maintenance consisted of taking this device out of service and reconfiguring a spare, and once that was done everything went back to normal and the DB sharding process ran as intended: behind the scenes and with no impact on the Player.”

They believe they have solved this problem. Since PC players have not been able to log in to play and participate in events such as the Explorer’s Celebration and bonuses, ZeniMax will be awarding 1 weekly Endeavor Seals to players on all platforms starting from the 1st.

Read the full update below The Elder Scrolls Online. Matt Firor explains recent Elder Scrolls Online server issues caused by bad hardware

Fry Electronics Team

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