Technology

Mayden and Wysa collaborate on Etriage of Mental Health

  • First to enable real-time risk alerts for NHS talk therapy patients

  • Joint digital project to solve patient frustrations with the referral experience

  • Realizes Sajid Javid’s vision of patient choice, personalized care and patient management of their own health via NHS apps

Mayden, the company behind the largest digital care record system for psychological therapy, has partnered with Wysa, the world’s most advanced conversational AI for mental health, to integrate a new etriage with iaptus, Mayden’s digital care record (DCR) for psychological therapy enable services. This will create a safer environment for patients, allow faster access and allow for more personalized care.

The new Etriage system uses Wysa’s AI chatbot to enable interactive digital self-referral to talk therapy services. It will allow patients faster access to the care system, freeing up administrative and clinical time, supporting improved patient access. For the first time in the UK, Wysa will share real-time patient data with doctors during the wait to identify high-risk interventions and alert to crises.

As one of the world’s most downloaded mental health support apps, Wysa has facilitated over 100 million conversations in 65 countries around the world and was recently selected for a £1m randomized control study by the NIHR/NHS. Wysa has also achieved the highest possible rating from ORCHA, the Care and Health Application Review Organisation, which independently reviews health apps to help NHS providers choose from the 370,000 health apps available. iaptus is the market-leading digital care record system, supporting over 180 psychological therapy services. iaptus provides tools to improve patient outcomes, improve patient retention and increase service efficiency. The collaboration will support thousands of patients using IAPT services across the country.

“Without credible real-time data, we cannot solve the UK’s growing mental health crisis. Integrating Wysa’s innovative digital technology with Mayden’s iaptus recordings will create a safer environment where clinicians have real-time access to the information they need, where they need it to treat patients effectively,” said Emma Selby, UK Clinical Lead at Wysa.

Selby added, “Partnerships like this allow us to take a revolutionary approach that streamlines the system and ensures those who need treatment can quickly access the professional support they need. Above all, it is about patient safety. It’s about creating an environment where nothing and nobody slips through the cracks of the system.”

“We want to work with innovators that are best-in-class to bring our customers something that improves patient services and streamlines workflows for clinicians and administrators,” said Fiona Dawson, principal at Mayden. “With so many digital health apps available, it is difficult for NHS providers to assess which are compliant, safe and effective. Our customers trust us to ensure the most credible digital tools are integrated into iaptus. Wysa is an exciting addition as it is such a popular mobile download and consistently has high user ratings. But more importantly, Wysa has worked closely with the NHS and regulators to give our customers the confidence to use Wysa for the etriage of talk therapy,” concluded Dawson.

Ross O’Brien, MD Wysa UK Ltd, said: “Wysa’s synergy with Mayden is further evidence of our efforts to redefine the use of digital tools in mental health care. More NHS talk therapy services use iaptus than any other digital recording platform; making it available to millions of people. Additionally, we have achieved exceptional ratings at ORCHA, which means patients and therapists can be assured that Wysa is safe and effective.”

O’Brien added: “There is a direct correlation between how long a patient waits and how likely they are to complete their treatment and recover. This project means that a person asking for help doesn’t have to wait. Instead, they are proactive in their engagement and that is so important for both the patients and the services. By the time they see the therapist, a relationship has already been established, so the initial digital experience makes entering care much more human.”

Wysa and Mayden work together at Etriage for talk therapy
Wysa and Mayden collaborate at Etriage for Talk Therapy: Chris Eldridge, Chris May and Fiona Dawson, Mayden with Ross O’Brien Wysa.

how it will work

Patients will complete the NHS Talk Therapy self-referral questions under the interactive guidance of Wysa’s AI chatbot. The referral experience, which can be uncomfortable for patients due to the length and intensity of the questionnaires, is punctuated by self-care activities that companies expect will increase completion rates.

The Wysa platform tracks patient symptoms to automatically identify high-risk reactions, which are flagged for crisis management. The system will work by securely transferring patient data from Wysa’s e-triage platform to Mayden’s iaptus digital health record system for transmission to a clinician for assessment.

The Wysa AI chatbot then provides interactive, evidence-based CBT self-care modules while the patient awaits therapy. By offering immediate support, patients can begin their recovery and avoid further deterioration.

Support for the NHS mental health crisis

This partnership is the latest step in Wysa’s effort to help NHS patients access the support they need as quickly and efficiently as possible. To that end, the world’s leading AI-driven support app is already involved in a £1million randomized control trial (RCT) to further its clinical compatibility with the NHS.

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Fry Electronics Team

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