The fast food chain has been plagued by problems with its ice cream machines that have erratic temperatures for years and have been unable to find a solution to the problem, meaning the items are out of stock.
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Fast food giant McDonald’s is being sued for £675 million by a company that makes equipment to repair broken ice cream machines.
Milkshake and McFlurry lovers know restaurant ice cream machines feel like they’re more prone to breaking than working.
The issue has even seen the emergence of a website called McBroken that tracks bugs in real time.
The fast food chain has been plagued by problems with erratic machines for years and has been unable to find a solution.
But Daily Star reported that a group of hackers started a startup company to make sure the machines work.
They created a small device, about the size of a cell phone.
It can fit a standard McDonald’s ice cream machine and relays a response to the manager’s cell phone indicating the problem and how to fix it.
But now, the business is suing McDonald’s for $900 million (about £673 million).
Franchise owners bought the add-on, named Kytch, and restored one of its most popular items to the menu.
One store franchisee said he saved “easily thousands of dollars a month” after installing the device because they sold more milkshakes and spent less on repairs.
However, McDonald’s sent an email to all franchisees in November 2020 asking them to remove Kytch from McDonald’s machines immediately.
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It claimed that Kytch had voided the machines’ warranties and was able to collect “confidential information” about McDonald’s business.
Other allegations suggest that his use of Kytch could have resulted in “serious bodily harm”.
The email ends with an offer to buy a new model of ice cream maker that integrates the same technology.
McDonald’s writes: “Kytch’s software includes remote operation functionality, and with this feature we trust anyone who cleans, operates, or repairs our shakers (such as restaurant staff or technicians). maintenance technician) could be injured if the unit is turned on remotely.”
Currently, Melissa Nelson and Jeremy O’Sullivan, the hackers who developed Kytch, are planning to take McDonald’s to court and demand no less than $900 million in damages.
Kytch co-founder, Melissa Nelson, allegedly Wired that McDonald’s ruined her business: “They tarnished our name. They scared our customers and ruined our business. They opposed competition. . They lie about a product they say will be released.”
“McDonald’s has every reason to know that Kytch is safe and without any problems,” she added.
The Daily Mirror has asked McDonald’s for comment.
https://www.mirror.co.uk/news/us-news/mcdonalds-sued-675million-mcflurry-machine-26432078 McDonald's is sued by McFlurry hacking company for £675 million to repair