McDonald’s uses Uber Eats, Just Eat and other services to allow customers to order Big Macs, McFlurries and other goodies home
Image: Manchester Evening News (WS)
McDonald’s customers complain that it now takes a “ridiculously long time” to be served in-store – because staff are always so busy with Uber Eats and Just Eat orders.
Hungry customers queued for up to 30 minutes at a branch last week while “driver after driver” arrived for take-away meals.
A mum queuing at McDonald’s in Trafford Retail Park in Greater Manchester said: “It’s awful now.
“You used to be able to get your food in minutes and now it seems to take forever.
“You get your order number and you can see that you’re so far down the list and are usually surrounded by delivery drivers who all seem to get their orders first.”
Leicester Mercury / Chris Gordon)
As Manchester evening news Families reportedly leave McDonald’s for a quick bite after a day out.
And during the half term in May, parents were waiting for Happy Meals at branches across the UK.
But the mum at Trafford Retail Park added: “It wasn’t full of families so that wasn’t the reason. It’s been like this for a while, but people seem really fed up with it.
“Every time I go in there, someone complains about the service or wrong order. I feel sorry for the staff as they just can’t keep up with the number of orders coming in.
“The milkshake machines almost never seem to work. On this occasion they were out of milkshake so I asked for Fanta. They didn’t have that either.”
In pictures via Getty Images)
Other customers told the publication that their local offices are regularly experiencing delays, including in Salford and Wigan, Greater Manchester.
Some recently tweeted their frustration.
One post read: “McDonald’s has gone so downhill since Uber Eats and Just Eat etc. Employees no longer want/are allowed to serve you at the checkout, waiting times are ridiculous and the restaurants are simply overcrowded with rude and spatially unaware delivery drivers. Gotta hit the reset button.”
McDonald’s, which has more than 1,200 restaurants in the UK, has promised to “transform the way its restaurants operate to reflect the increasingly diverse ways in which customers can order”.
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While the company insists that the traditional walk-in and drive-through “remains at the core of how customers order,” the company says the redesign of kitchens and dining areas will “better digital distribution channels, MyMcDonald’sApp.” integrate and use the space more intelligently”.
Gareth Pearson, McDonald’s UK&I Chief Operations Officer, said: “The pace of change in the restaurant industry is relentless and the pandemic has accelerated this as digital adoption accelerates. Our customers rightly expect to have choices about how and where to order and collect their food, and our job is to make sure every experience is great.
“For this to be the case, we know we need to provide the best possible work environment for our restaurant teams and delivery partners as well.
“We firmly believe that we must continue to invest to grow, and this investment not only addresses how customers are ordering now, but provides us with a platform to continue to adapt in the future, whatever that innovation looks like .”
https://www.mirror.co.uk/news/uk-news/mcdonalds-wait-times-a-joke-27211487 McDonald's wait times are "a joke" while restaurants are being swamped with orders from Uber Eats and Just Eat