Meet Sathya Smith, CEO and Founder at People Management Platform: Piper

Piper provides managers with an integrated solution that makes them great leaders.

The role of a manager is really difficult. And, traditionally, organizations have given very little thought to what being a “good” manager really entails. Instead, individuals are promoted to management roles and left to learn a whole new set of skills at work and personally. Employees then bear the brunt of the managers’ inexperience.

Piper provides managers with an integrated set of tools, analytics, and learning modules to evolve them into the best versions of themselves while helping their employees grow. In other words, help them hone the skills they need to become a great manager. In doing this, Piper disrupts how employee engagement is measured and performance management is conducted. The truth is, absolutely no one claims to be a bad manager. Every manager wants to be successful, and Piper made it happen.

How did you come up with the idea for Piper?

When I was a venture partner at LocalGlobe, I advised early stage companies, many of whom had never been a manager before. Suddenly, they’re pushed into this role and struggle to find their feet because they haven’t developed the skill set needed to manage people. During the first outage of 2020, these requests for help really increased because people didn’t know how to manage their team remotely. Even the really seasoned managers struggle to adapt to the new way of working. Lockdown means they can’t meet their employees in person, and have a complete inability to gauge people’s engagement and motivation or gauge happiness.

Researching this space, I realized that there is a big gap in the market. What is needed is a new portfolio of solutions that combine technology, behavioral science, and hard data to generate insight and analysis. A way to integrate learning into everything managers do.

How has Piper evolved during the pandemic?

Piper was born to a pandemic. There’s been a lot of experience in my career suggesting a solution like Piper’s, but it’s really the urgency, panic, and despair I’ve seen throughout the spring of 2020 in so many managers across the globe. The industry and level of experience prompted me to start.

As the world of work has grown and evolved over the past two years, so has Piper. We have seen tremendous validation of not only our solution but also the approach we are taking. We feel that we are in a very strong position to launch a new way of thinking, defining and becoming a whole new manager.

What can we expect to see from Piper in the future?

Big things! Our driving principle is that every employee deserves a great manager who brings out the best in them. This is at the heart of all our future plans. We are just beginning our journey, but you can expect to see a people-centred, technology-first approach to empower, equip, and empower managers to be better.

Piper is changing the game for managers. Meet Sathya Smith, CEO and Founder at People Management Platform: Piper

Fry Electronics Team

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