Frustrated passengers formed a 300-metre queue outside Bristol Airport as UK holidaymakers across the country faced flight cancellations and half-time delays
Frustrated holidaymakers waited in a huge queue outside Bristol Airport this morning amid mid-term holiday chaos across the country.
Passengers departing from Bristol said more than 1,000 people queued in the 300-metre-long departure queue today.
It comes a day after the airport was dubbed a ‘zoo’ when holidaymakers faced hour-long delays and huge queues.
TUI customers had to wait eight hours at Manchester Airport before they received a text message saying their holiday was canceled yesterday.
Meanwhile, passengers have also complained about cancellations and queues at Gatwick Airport.
Paul Trueman, who shared a picture of the huge queue at Bristol Airport, tweeted: “I just had to #bristolairport. It’s 5am and this is the line at the departure gates.
“The building in the distance is the airport.”
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Another passenger tweeted: “@easyJet what are you paying for at @BristolAirport.
“Only half of the safety lanes are open and no fast lane. Two hours to get through.
Meanwhile, this morning Paul Smith shared another image of a huge crowd waiting at departures in Bristol.
One vacationer said she waited two hours just to check in her family’s luggage at the airport today.
She added: “@BristolAirport absolutely overloaded / systems cannot process the number of people flying through the airport.
“Waited for two hours to check our luggage, now joined a line of over 1000 people snaking out just to get to the departure lounge. Three kids in tow.”
A Bristol Airport spokesman told The Mirror: “We appreciate the frustration customers have experienced earlier today and apologize for the long security queues.
“We fell short this morning but the Bristol Airport team and our business partners are working hard to ensure all customers have a smooth and easy journey through the terminal.
“Every day over 80% of our customers experience a wait time of less than 20 minutes at security checkpoints, only during peak flight times do we extend this time – we are focused on improving it.”
Last night Mike Cole branded Bristol Airport a “disgrace” and said he waited five hours before his easyJet flight was cancelled.
Another passenger, Phill Clark, said: “Flight delayed 2.5 hours but no @TUIUK representative on site.
“Weird that they have to provide passengers with food and drinks… @BristolAirport is a zoo at the moment, terrible service from both sides.”
The airport recently blamed a lack of staff for delays.
Gatwick Airport has also struggled with long queues in recent days.
This morning, Caroline Sanders tweeted a picture of a huge line of passengers waiting at EasyJet’s baggage drop in the airport’s North Terminal.
However, she added: “To be fair…even though the queues were long and snaking around the airport, we got through baggage claim in 30 minutes and through security in 25 minutes #gatwickairport #easyjet ”
Meanwhile, easyJet customer Alan Black said his flight had been canceled as he was due to fly to Seville, Spain this morning.
He tweeted: “At Gatwick. Just about to board the flight to Seville for the family wedding – the flight has just been cancelled. No alternative flights, in fact no assistance is offered at all. Many Thanks @easyJet @easyJet_press
“Just spoken @easyJet Representative found stash around corner at baggage claim. Complaint delay due to @Gatwick_Airport currently only one person unloading luggage. All future easyjet and Gatwick customers are warned.”
However, the airport responded to Mr Black’s tweet by telling him the baggage handlers were employed by the airline – not Gatwick.
Another passenger complained that her flight was delayed and then canceled at Gatwick Airport on Friday.
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Sunita Ramjee, 50, from Swansea, Wales, was due to fly to Nice for the Monaco Grand Prix but her plans were ruined by the cancellation.
EasyJet and Gatwick Airport have been asked to comment.
EasyJet canceled more than 200 mid-term flights from Gatwick earlier in the day after IT problems.
Meanwhile, TUI passengers received text messages from the company yesterday telling them their trips had been canceled after an eight-hour wait at Manchester Airport, it says
Holidaymakers endured several delays before finally being told they would not be leaving the airport.
Some kids even broke down in tears when they realized their vacation was ruined.
It came after passengers had to wait four hours to get through check-in and security, and another four-hour delay while “waiting for a pilot.”
The troubled flight to Kos from Terminal 2 was due to depart at 3:45pm but angry ticket holders say they would have missed the flight – had it been on time – due to ‘out of the building’ queues to check in. in.
A TUI spokesman said: “We would like to apologize for the inconvenience experienced by our customers on flight TOM2680 from Manchester and Kos on Saturday 28 April.
“Unfortunately, we felt the impact on customers’ holidays was too great and made the difficult decision to cancel the flight.
“We have contacted affected customers as soon as we became aware of the change and all customers will receive a full refund within 14 days. We understand how disappointing and frustrating this is and we apologize for any inconvenience caused.”
https://www.mirror.co.uk/news/uk-news/half-term-chaos-flights-axed-27098054 Mid-term chaos as flights are canceled and passengers queue on the road for Zoo Airport