She knew many nightmarish tales of the chaos at Manchester Airport, but hadn’t expected to be the subject of one herself when she arrived in Spain and found her suitcase missing
Image: Liverpool Echo)
A woman found herself on holiday with just the clothes she was wearing and £25 cashback after her suitcase went missing.
The chaos at Manchester Airport was widely reported and 49-year-old Zena Williams witnessed it first-hand as she flew to Benidorm from Alicante.
She knew many nightmare stories, but little did she know that when she arrived in Spain and found her suitcase nowhere to be seen, she would become the subject of one.
Zena, who was traveling with daughter Charlotte – who was attending a dance group event – also missed the transfer from the airport to Benidorm as she tried to locate her suitcase with the help of Spanish airport staff.
She eventually discovered that the suitcase, which contained both her belongings and items her daughter needed to go dancing, was still at Manchester Airport.
She was then told by staff that Manchester Airport would be sending the suitcase on the next available flight, although two days later there was still no sign.
A child’s mother said so Liverpool echo : “The flight was supposed to leave at 7pm so it was an early evening flight but the check in was absolutely horrible.
“It was a self check-in but just didn’t register any bags and even one of the staff just said ‘good luck because this is chaos’. We got through security but the staff just had no idea what you did it. It was like they had just been taken off the street.
“When we arrived in Alicante I didn’t have a suitcase. Alicante airport found out he had been left in Manchester and Manchester said they would put him on the next flight to Alicante. They said he would be on the flight on Sunday.
“But by Sunday it was still in Manchester. So I literally only had the clothes I came in. At first I thought it was ok because it will surely come with the next flight. Then when it didn’t come through, I was like, ‘Oh my Lord. Fear hit me as I thought that everything I had was in that suitcase. It was just awful.
She continued: “Afterwards when we tried to find it, the transport from the airport to Benidorm had left and abandoned us. So we then had to pay a taxi to get to Benidorm and were told I won’t be coming no money except that I could claim £25 cash back for the 24-48 hours without a suitcase.But what can you do at 25 Buy £?Nothing.
“I felt physically ill. I know it’s just a suitcase and there are many, many things going on in the world, but I just felt like a part of me had been ripped away.
“I’m angry and disgusted with how the airport is doing at the moment. I just don’t understand why they can’t get it right. Okay, we’ve been through a pandemic, but it’s incredible.
“A friend of mine who was also going on holiday said her suitcase went to Gran Canaria but she flew to Portugal. It doesn’t make sense, does it?”
After weeks of disruption at several terminals, Manchester Airport issued a response to the ongoing chaos.
It states: “We are aware of the challenge faced by a number of airlines and handling agents, which is causing delays in check-in and baggage claim for some passengers.
“Airlines and their ground handlers are responsible for their own check-in and baggage handling services. Passengers are advised to direct any questions or concerns regarding these issues or anything affecting their flight to their airline, who will be best able to respond.
Manchester evening news)
“However, this is not the experience we would like passengers to have at Manchester Airport and we are sorry to hear that customers have faced disruption.
“We are in contact with the senior management teams of the relevant airlines and ground handlers to understand the root cause of these issues and to support their efforts to resolve them as quickly as possible.
“Our colleagues are standing by in the terminal to assist customers and we are working hard to make security check queues as short as possible.
“It remains our advice that passengers should arrive three hours before their flight and prepare as much as possible for their journey through the airport.”
https://www.mirror.co.uk/news/uk-news/mum-left-alicante-just-25-27127523 Mum left Alicante at just 25 pounds after Manchester Airport lost her suitcase