Mum on TUI holiday finds family’s lost luggage 1,300 miles away after turning around

Two days into her holiday, Laura spotted an article on the Manchester Evening News website showing dozens of abandoned suitcases in the baggage hall at Manchester Airport – including her family’s misplaced ones

A family that was desperately looking for their missing luggage on a TUI holiday discovered it themselves – from a distance of 2100 kilometers
A family that was desperately looking for their missing luggage on a TUI holiday discovered it themselves – from a distance of 2100 kilometers

A family on a TUI holiday desperate to find their missing luggage finally found it themselves – 1,300 miles away.

Laura Simpson, 35, claims her family were left without clothes, toiletries and essential medicine six days into their week-long trip from Manchester to Menorca.

The mother-of-one from Warrington said all seven of the group’s suitcases were lost.

She spent hours on the phone with the travel company, which she claims could not tell her where her luggage is or when they could see it.

But two days after her vacation, Laura spotted an article about the Manchester Evnews Website showing dozens of abandoned suitcases lining Manchester Airport’s baggage hall.

In a video clip, she claims to have identified all seven of the group’s missing bags.

Although she told TUI that she had spotted the bags, they still hadn’t arrived in Menorca.







Laura read an article on the Manchester Evening News website which showed dozens of abandoned suitcases in the baggage hall at Manchester Airport. And in a video clip, she claims to have spotted all seven of the group’s missing bags.
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Picture:

MEN media)

Instead, the family were offered €25 a day by the tour operator to buy essentials.

In a post on Facebook, Laura said: “When Manchester evening news find your luggage better than TUI… 43 seconds in the clip and there are all our seven suitcases. Day five on vacation with nothing and no communication.”

On May 27, Laura and nine family members were due to fly direct from Manchester Airport to Menorca, but the night before they said they had to fly via Ibiza due to ongoing “technical issues”.

She said: “We checked in seven suitcases. One of them had most of the asthma and eczema medication for one of the boys. They packed the essentials in their hand luggage, but most of it is in one of the missing suitcases.

“The flight took off about an hour and a half late. When we got to Ibiza everyone disembarked and the 25 of us who were flying to Menorca stayed on board as we would be diverting via Menorca.

“It was everywhere. By this time we had already been waiting on a hot plane for two hours. We finally got to Menorca and we waited an hour for our luggage and then someone came out and said it hadn’t arrived at the airport.”







Laura saw her suitcase at Manchester Airport
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Picture:

Newcastle United via Getty Images)

Laura has since claimed she has not received any contact from TUI, despite calling them for updates.

She says they were told to go to Menorca airport to collect their luggage, but when they called the airport it hadn’t arrived.

She added: “The person I spoke to yesterday said they had indeed closed our investigation because our bags had been returned when they hadn’t, so they had to reopen them.

“We are now on the sixth day out of seven without the suitcases. They gave us €25 per day per suitcase but a bathing suit alone is €45 here. Nowhere does underwear sell, so we had to travel to a nearby town for that. We have nothing.

“We arrived at the airport in jeans and hoodies and it’s 27 degrees here. One of the children needs an inhaler and a skin cream when he gets an attack. His parents packed essentials in their carry-on luggage, but if he does surprise you, the stuff that would keep him from having to go to the hospital is in the suitcase.

In the video clip on the MEN website, Laura says all seven of her missing suitcases can be discovered in just 43 seconds.

She added: “We told TUI that and we still have nothing from them. We’ve only been here a week and we’re already on day six so if anything I want to make sure they stay in Manchester now when we return.”

“This holiday has been rearranged over the past three years because of the pandemic. Greater things are happening in the world, but you still don’t expect them to happen to you when you go on vacation.”

A TUI spokesman said: “We are aware that some customers have been affected by baggage delays at Manchester Airport and we would like to thank customers for their patience and understanding at this exceptionally busy time.

“We work closely with airport staff, baggage handlers and our on-site teams to ensure customers receive their bags as quickly as possible. We will be in direct contact with customers as soon as we have more information.”

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https://www.mirror.co.uk/news/uk-news/mum-tui-holiday-finds-lost-27127101 Mum on TUI holiday finds family's lost luggage 1,300 miles away after turning around

Fry Electronics Team

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