My boss has threatened to cut our wages by £20 for using the COFFEE MACHINE… it’s outrageous

ANGRY Arnold Clark employees have lashed out at bosses cutting their wages for using a COFFEE MACHINE at work.

An employee at the auto retail giant has revealed the company has dozens of bizarre rules that result in wage cuts.

Arnold Clark employees take pay cuts for petty leaks


Arnold Clark employees take pay cuts for petty leaksCredit: Alamy

Staff caught using the coffee machine in the showroom could face a fine of £20 from their wages as it is for customers only.

Another odd rule means staff who leave a car’s profile card in the engine will be docked £25.

Anyone who does not complete a to-do list provided by management also has the money deducted from their payroll.

Smoking in the showroom, violating the GDPR, making mistakes on a receipt or using the jet wash for “personal use” will also be fined.

‘Parking offences’, meaning vehicles not parked directly in their bays, and failing to mark a car with a ‘sold’ sticker can also result in fines of up to £25.

A former employee has branded the company a “toxic environment” to work in, with “open favoritism” and “creepy male bosses”.

The Sun has seen a payslip supporting claims that at least one ex-worker was paid just £1,000 a month as his basic salary – although that figure is disputed by Arnold Clark.

A former employee claimed that a sub-standard car was parked on the premises by a former colleague who worked in a shop in East Lothian, Scotland, a week ago on holiday.

The worker was billed daily for the discrepancy and faced a hefty fine on his return.

All “violations” are accompanied by a footnote stating that the maximum deduction for the violations is set by Scott Willis, Arnold Clark’s CEO.

Employees who encounter grumpy customers, on the other hand, face having their entire commission taken away if they score below 70 in customer surveys.

The former worker, who asked not to be named, estimated he was threatened with £210 for various offenses over the seven months he worked for Arnold Clark.

They told The Sun: “I followed the process quickly, I delivered a car and then the customer gave me a zero score.

“After an investigation, it was determined that the score had nothing to do with me – I did everything right and followed the process, but they still took the commission from me.”

They added that managers “choosing” which of the bizarre rules to implement effectively deal with “constant threats” “through fear.”

Bosses reportedly have the power to “hook” a deal at any time, meaning anyone working on that sale could have their commission swiped without explanation.


A spokesman for Arnold Clark said: “Arnold Clark offers one of the best benefits packages for employees in the automotive industry, including generous discounts, training opportunities and access to private health care.

“The company has more than 10,000 employees in a variety of roles, including product consultants, accountants, engineers, developers, valets and marketing directors.

“Arnold Clark salespeople operate on a five-day-week commission structure. They are supported throughout their journey with training, mentoring and opportunities to earn additional bonuses.

“The base salary for a Wellness Advocate is £23,000 with a company car and £25,000 without a company car, coupled with an industry leading commission structure with a strong focus on customer satisfaction.

“An Arnold Clark Wellness Advocate receives a commission when their work is completed and a sale is completed in the best interest of the customer and the company.

“Examples of the tasks involved are creating keys, logbooks and service books to close deals.

“On the rare occasion that the WA checklist is not fully followed, there will be a small reduction in commission for an incomplete sale.

“All this to ensure the customer gets the best possible experience and all protocols are followed.

“In most cases, our product advisors earn the full commission and our customers are happy about a successful purchase.

“As shown by our high score on Trustpilot, 93% of our customers rated their experience with Arnold Clark as ‘Excellent’ or ‘Great’.

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“As a family business, we are built on strong values: integrity, tolerance, diversity and stability.

“Our People Team is there to listen to our employees, offer support and create a better work environment, and educate employees on the issues that matter to them.” My boss has threatened to cut our wages by £20 for using the COFFEE MACHINE… it’s outrageous

Fry Electronics Team

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