THE grieving family of a mother who died suddenly aged 38 have opened up about their heartache as they fight to get a refund from Jet2 for a dream holiday.
Sharlene Bockross, 38, had planned to go on holiday to the Greek island of Kos this summer with her 15-year-old son Tyler.
She had spent £815 on the £1,200 trip before dying of a heart attack just after Christmas.
Now her family claims Jet2 is refusing to give them a refund until they name the executor of Sharlene’s estate.
But Sharlene’s mum Karen Gaze says the process will cost around £500 – meaning they’ll only get back £300 of the holiday pay to give to Tyler.
she said LeicestershireLive: “She was supposed to be taking Tyler on vacation on June 25th to celebrate Tyler’s 16th birthday.
“Sharlene was always a forward thinker and paid something for the holiday every month so she could pay for everything in advance. She had paid around £815 of the £1,200 for the pair.”
Sharlene was found in cardiac arrest on December 28 by her brother Paul, who was attempting to revive her.
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Karen is now fighting Jet2 over the money she is supposed to gift to Sharlene’s son – and says there was nothing in the payment plan to say it would be difficult to get a refund after her death.
She explained: “Jet2 are very personable and very nice on the phone but they tell me I need to have an executor for Sharelene’s estate, which my solicitor says is totally unnecessary and will cost around £500.
“The money is for Tyler and we want him to get it, but all he gets is £300 once we’ve paid for the appointment of the executor.
“It’s so annoying because we set up an account for the money that Sharlene needed to go to and the banks sent the money to us.
“But this money is for Sharlene’s poor son and Jet2 are digging in.
“I sent the death certificate and even her birth certificate to prove I’m her mother.
“But they only send the money to the executor.”
Jet2 said in a statement: “We would like to offer our sincere condolences to Ms. Gaze and her family at this difficult time. As the account used for the original booking has been closed we are unable to refund this account.
“As such, we have asked Ms. Gaze to provide documentation showing that she is the named executor of her daughter’s estate so that we can reimburse her directly. Since we did not receive this proof of power of attorney, we unfortunately cannot do this.
“We sincerely hope to complete the refund once this credential is confirmed and we have been in contact with Ms. Gaze to explain this.”
https://www.thesun.ie/travel/8629674/mum-grieving-family-devastated-holiday-refund/ My daughter died suddenly at the age of 38, she had booked a family holiday but Jet2 is not refunding us