A Galway bride whose luggage went missing after a long-haul flight to Dublin was overwhelmed by the kindness of others after a stranger donated her own wedding dress to her.
Ennifer Walsh was flying from Seoul, South Korea, via Amsterdam to Dublin on May 11 when her checked baggage failed to show up on home soil.
The suitcase contained her dress, wedding rings, shoes and a €1,000 necklace, which have still not been found.
But a Dublin woman who heard about the bride’s ordeal on the radio last month came forward to offer a new dress that had not yet been worn.
“I traveled from Galway to Dublin to meet her and she was so lovely and the dress was a perfect fit,” she said.
Ms Walsh fears her bag is lost for good and she plans to only take carry-on luggage on her honeymoon, fearing another special event will be ruined by the chaos at international airports.
Their efforts to get compensation for the valuable items from the airline KLM have so far been unsuccessful.
Ms Walsh had twice postponed her wedding because of the pandemic.
I was onto discuss the situation and a lady came forward to say that she had a wedding dress that she had not worn for her own wedding
While she and her husband DongHun Nam, also known as Glen, previously married in South Korea, it had been her dream to get married in Ireland as well.
After more than two years of waiting, she was excited to travel home, see her family and meet her nephew for the first time.
Instead, she spent several hours contacting airports and airlines looking for her lost luggage.
Despite the terrible preparation for the special occasion, she said her wedding ceremony at Brigit’s Garden in Galway was “beautiful”.
“I was on live line I spoke about the situation last month and a lady from Dublin came forward to say she has a wedding dress that she did not wear for her own wedding in April,” she said.
“My husband wanted to bring a dress from Korea, but I was so afraid his luggage would get lost too. For my own sanity and happiness, as soon as my husband arrived, I decided to put everything that had happened on the back burner.
“Our wedding day was amazing, but the few weeks leading up to it were hell.”
She said one of the most stressful parts was trying to get through to KLM staff or anyone at Dublin Airport. She said Dublin Airport said it never received her luggage, while KLM had no answers as to what happened, suggesting the tag may have fallen off her luggage.
“After 21 days they said if it’s not found you can make a claim. I decided to apply when I was in Ireland the first week of June.
“They asked me for original receipts for all the stuff I bought but they said they can only refund up to €1,200 regardless of how much is in the bag. I told them I was still in Ireland and would have to wait until I return to Korea at the end of June to find receipts for stuff I bought two and a half years ago.
“The day before my wedding they emailed me for the receipts but I couldn’t do anything from Ireland. When we got back I went to these shops and asked my mother-in-law, who bought my necklace and wedding rings, for receipts. But during that time they canceled the claim.”
Her file has since been reopened. However, she said it wasn’t much of a consolation after what she went through.
“It’s also important to note that when submitting the receipts for the claim, the site only allows you to submit six photos no larger than three megabytes, so I wasn’t able to upload them all. I just picked the items with the highest value.”
A KLM spokesman said: “Obviously the way KLM’s operations have been going lately is not what we want it to be. Many KLM passengers have suffered as a result. We just have to do better. We sincerely apologize for the inconvenience.
“Unfortunately, KLM cannot inform the media about specific baggage issues, delays and losses. Given the logistical problems at Schiphol (Airport) in recent weeks, there are suitcases in Amsterdam as well as at the outstations that have not yet been delivered to their owners. Investigate
Individual cases disrupt the recovery process.”
https://www.independent.ie/irish-news/my-wedding-dress-was-lost-on-a-flight-to-dublin-but-generosity-of-a-stranger-helped-save-our-big-day-41844081.html “My wedding dress was lost on a flight to Dublin, but the generosity of a stranger helped save our big day.”