New Brighton and Hove home repair task force planned

BRIGHTON and Hove City Council plans to set up a home repairs task force to tackle the growing backlog.

The council is expected to hire 11 new contractors to complete about 9,000 outstanding repair jobs, blaming the coronavirus lockdown and related measures for the problem.

The task force’s plan was shared with tenant and tenant representatives when the council’s four housing management bodies met last week.

The meetings were told that the repair service is currently doing about 2,000 to 3,000 repairs per month, which only covers the demand for daily repairs and has little impact on the backlog.

Grant Ritchie, Head of Council Repairs, said: “The Repairs Service has implemented an extensive recruitment program and is also currently mobilizing 11 new specialist contractors across all areas of work.

“This will allow us to address the older jobs and put ourselves back in a position where repairs are much more efficient and consistent with our goals.”

The repair service answered 7,000 to 8,000 phone calls each quarter, representatives were told, and customer satisfaction with the work performed had improved to 96 percent from the previous quarter.

The average wait time for calls to the repair helpdesk is three minutes, with some peak periods where wait times are longer. New Brighton and Hove home repair task force planned

Fry Electronics Team

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