New mum horrified by £1,800 energy bill before vendor admits meter reading mishap

Irsi Hyka, a 24-year-old new mother, lives in a small apartment in the city center but was shocked to see her energy bills soar by 800 percent before being threatened with court action

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Birmingham: Irsi Hyka discusses the top of her energy bill

A young mother has called her extortionate energy bills a “joke” and “crazy” after they skyrocketed by nearly 800 percent.

Irsi Hyka lives in a small flat in Birmingham city center and was left flabbergasted after being told to pay a staggering £1,709.84 for her quarterly bill.

The 24-year-old lives with her partner and their two-month-old baby and was stunned when her prices skyrocketed. Birmingham Live reports.

Then, while she was struggling to find out why SSE Energy Service was charging her thousands of pounds, the company threatened her with court and slapped her with a fine.

She first complained when she received a bill for £1,119.64 and called her provider to ask them to check the meter.

But the mother, who receives maternity pay, said they never sent anyone.

She said: “They charged me £1,000 for a three month period… that was crazy; also it was summer months when i didn’t stay at home most of the time – and my apartment is so small.

New mom Irsi Hyka, 24


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“I called her several times, I waited on the line for so many days. They asked me to email them my meter reading for a week and after that they never called back.

“I had to call them back to book an inspector to see my meter as I thought it was broken. They booked me for February 8th but they never came.

“I called them again, they said we see you have been booked but we are sorry we will arrange another meeting.”

They didn’t come back, telling Ms Hyka the team was “extremely busy,” she says. She was then told her account would be suspended while another appointment was booked.

Irsi had to deal with being a new mum and finding out why SSE were asking thousands of pounds from her


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But much to her surprise, she received a “final notice in court” and a £100 fine for late payment.

She added: “I kept calling them, it was so difficult to help them. I have a new born baby so it was so difficult for me to contact or wait on the line more than 3-4 hours every day no reason.

“So I paid. Although I really struggle and have never used that much electricity, I had no other choice.”

After paying the princely sum of £1,119.64, she received an email billing her for £1,790.84 for the next quarter.

“But now I got an email from them from April to June. Is this a joke? I tried calling her so many times today that no one could help me. They don’t send anyone to check.”

SSE Energy Service said her bill was based on “estimated readings” and that Ms Hyka had given five-digit meter readings when her account was “set up to only receive four-digit meter readings”.

Her readings were therefore “manually changed” based on an accurate reading in 2019. The service said “due to a lack of service” this was not addressed “as soon as possible”.

The energy company eventually apologized and refunded her the extortionate bills


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The company apologized to Ms Hyka, updated her account and said she would receive a refund for the amount due.

She will also receive a £50 goodwill gesture once her refund has been processed, it said.

A spokesman for SSE Energy Service said: “We are very sorry for Ms Hyka for taking so much time to resolve this case. We can confirm that your account has now been updated with the correct meter readings.”

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Fry Electronics Team

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