The NHS in Sussex has blamed high demand in the wake of the Covid-19 pandemic for a drop in satisfaction with GP services.
A spokeswoman for NHS Sussex said although the figures were above the national average and for Sussex as a region, the health service understands some people’s experiences are not always positive and that “improvements need to be made”.
She said: “GPs, like many NHS services, are experiencing high demand as a result of the pandemic and are working hard to cope with an increase in appointment requests, targeting people awaiting routine care as continued vaccination programs such as flu and Covid-19 19 prepare and carry out.
“Measures are being taken in Sussex to meet demand for primary care services, including work to improve access to appointments and expand staffing levels in general practices.”
The spokeswoman said the Sussex Health Service is investing in the use of digital technology to improve access by “implementing innovative services for patients to access online help and e-consultation, set up mobile GP services for support at home and invested in general practitioners “company premises”.
“All of these actions are aimed at continuing to improve the patient experience, and we will continue to listen to and work with people and our communities to ensure we take action where needed,” she said.
The poll found almost one in five (19.4 per cent) respondents in Brighton and Hove had avoided booking a necessary doctor’s appointment because they did not want to burden the NHS, with almost one in ten (9.6 per cent) admitting the risk wanted to avoid catching Covid-19.
More than 700,000 people across England took part in the nationwide survey between January and April, with GP satisfaction falling to just 72 per cent nationwide.
https://www.theargus.co.uk/news/20594819.nhs-sussex-blame-high-demand-drop-gp-satisfaction/?ref=rss NHS Sussex blames high demand for drop in GP satisfaction