Nintendo could be forced to compensate buyers for faulty Joy-Cons

Consumer Guard Which? has determined that Joy-Con controllers have a mechanical issue and is urging Nintendo to compensate customers.

The company tested Joy-Cons purchased between 2017 and 2019 and confirmed that a build quality issue meant they were likely to fail.

Newer models like the Nintendo Switch OLED don't have this problem.


Newer models like the Nintendo Switch OLED don’t have this problem.

Up to 40% of Nintendo Switch controllers purchased during this period developed an error known as “stick drift”.

This occurs when the analog sticks move without input from the player, rendering some games unplayable.

Nintendo offered to fix Joy-Cons that were suffering from this issue, but has never offered any compensation to players for the issue.

Many customers have simply purchased a new set of controllers, which retail for £60 ($70).

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By disassembling a bunch of faulty Joy-Con, which? found that the protection put in place to prevent dust and dirt from getting inside the controller was inadequate.

This caused the analog stick circuit board to wear out and become irreparably damaged.

Since then, Nintendo has changed the way Joy-Con are made and it seems stick drifts are a lot less likely.

For those buying older consoles, however, the issue remains a concern.

A press release reads: “Previous research by Which? showed not only that Joy-Con drift is a widespread problem, but also a significant number of players who bought a replacement controller at their own expense.

“There were also a few people who reported that they contacted Nintendo for a replacement or repair, but didn’t receive a free repair or free replacement Joy-Con controller.”

The company is urging Nintendo to offer free replacement service and to compensate customers negatively affected by the issue.

Which? also wanted to remind customers that they can still send in their Joy-Con for repair even if their warranty is no longer valid.

In response, Nintendo said, “The percentage of Joy-Con controllers that have experienced analog stick issues in the past is small, and we’ve had the Joy-Con analog stick continuously since its launch in 2017 improved .

“We expect all of our hardware to perform as intended, and if anything falls short of that goal, we always encourage consumers to contact Nintendo Customer Service.

“[They] is pleased to openly and leniently resolve any consumer issues related to the Joy-Con controller analog sticks, including where the warranty may no longer apply.”

Written by Georgina Young on behalf of GOOD LUCK AND HAVE FUN.

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