NINTENDO fans are “plagued” by a bizarre gaming console, investigators have claimed.
According to a new Consumer Protection Agency report, Which?
The damning report warns the bug could render Switch consoles “nearly unplayable.”
Some players have reported experiencing “drift” with the Switch’s Joy-Con controllers.
This means characters will move around the screen or the camera will zoom out without player interaction.
The? claims that the problem was reported back in 2017 when the console was launched.
The? used YouGov to survey 919 adults in the UK using a classic Nintendo Switch console – the survey took place between March 10th and 15th this year.
The watchdog says 40% of owners have experienced drift.
And around 57% of those alleged problems occurred within the first year of owning the console.
A new pair of Joy-Con controllers costs £70 – although Nintendo offers a 24-month warranty that covers repairs or replacements.
The? says that one in five players who contacted Nintendo have not received either a repair or a replacement.
“Our research shows that drift issues continue to plague Nintendo Switch owners,” he said The? political director Rocio Concha.
“Yet too often they have to foot the bill to replace faulty controllers, or face a lottery when contacting Nintendo for support.
“Nintendo urgently needs to commission an independent investigation into why this issue is occurring and publish the findings.
“The video game giant must also commit to completely free repairs or replacements for those affected by the problem and promote this program so consumers know support is available.”
The? now calls on the creators of Super Mario to commission an independent investigation into the cause of the drift – and to publish the results publicly.
And the watchdog has asked Nintendo to implement a “no-qubble” repair-or-replacement policy for drift-prone Joy-Con controllers.
A Nintendo spokesman told The Sun that few players have experienced the problem – and that the controllers have since been improved.
“The percentage of Joy-Con controllers that have had analog stick issues in the past is small,” Nintendo said.
“And we’ve continued to improve the analog Joy-Con stick since its launch in 2017.
“We expect all of our hardware to work as intended.
“And if anything falls short of that goal, we always encourage consumers to contact Nintendo Customer Service, who will be happy to openly and leniently resolve any consumer issue related to the Joy-Con controller analog sticks, including cases in which which the guarantee has expired can no longer apply.”
The Nintendo Switch is now around five years old and is one of the most popular gaming consoles in the world.
A Nintendo Switch costs £279.99 in the UK.
- Read the latest phone and gadget news
- Stay up to date on Apple stories
- Get the latest on Facebook, WhatsApp and Instagram
The best tips and hacks for phones and gadgets
Looking for tips and hacks for your phone? Want to find these secret features in social media apps? We’ve got you covered…
Get the latest news about WhatsApp, Instagram, Facebook and other tech gadgets here.
We pay for your stories! Do you have a story for The Sun Online Tech & Science Team? Email us at firstname.lastname@example.org
https://www.thesun.ie/tech/8951999/nintendo-switch-joy-con-drift-investigation-refund-repair-fix/ Nintendo Switch ‘nearly unplayable’ for angry fans stricken by bug, investigation claims