One town still without posts due to Royal Mail Covid delays – after 15 million affected

New research from Citizens Advice shows that half (54%) of all people have gone for at least a week without receiving any letter. About 2.5 million people have missed important documents

A postman delivers mail
Royal Mail delays have affected millions of households

Royal letter delays left nearly 15 million people waiting for notice over Christmas – with several important bills missing as a result.

More than half (54%) of all people say they’ve gone for at least a week without receiving a letter, according to new research from Advice for citizens.

About 2.5 million people miss important documentsmedical appointments, or is unaware of an upcoming payment because of a delay.

In some cases, failure to receive a bill resulted in households receiving additional fines and fines.

Of those 3% who said they couldn’t pay the bill, 8% said they missed an important document and 4% said they pocketed it.

More than 7% said they missed a medical appointment. This number has increased to 16% of those above NHS waiting list.

Royal Mail has blamed Covid for some delays


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Those across London (35%), the South East (32%) and the North West (31%) were most likely to be late for mail.

Citizens Advice said delays did not improve massively in January, with 23% of respondents reporting interruptions in posting.

Again, more than half of them (54%) said they hadn’t received a post for more than a week.

The worst times for postal delays were on January 12 and 13, when Royal Mail warned that 77 areas across the UK had been affected by the disruption.

This will affect up to 2.4 million people in England and Wales every day, Citizens advises.

Some of the worst-affected areas, including Chelmsford, Willesden and Upminster, have faced eight weeks of severe disruption.

Were you affected by Royal Mail delays? Let us know:

As The Mirror checked today, Royal Mail is still experiencing delays at one of its delivery offices, although this has improved from fifty post-Christmas postcodes.

Residents in Southend-on-Sea are still experiencing delays – with postcodes SS0 through SS4, SS9 and SS22 affected.

Royal Mail has blamed both Covid-related self-isolation and high levels of sick workers for delivery fluctuations.

It also said “sourcing, or other local factors” had caused service disruptions.

Citizens Advice – a consumer advocate for the postal sector – is now calling on Ofcom to investigate Royal Mail’s practices and look into enforcement action and fines.

This is the second year of activity that the charity has marked a major disruption over the Christmas holiday, with 16.5 million people affected last year.

Dame Clare Moriarty, chief executive officer of Citizens Advice, said: “A staggering 2.5 million of us have missed important documents, medical appointments, or not. may pay fines or bills due to delay over Christmas.

“We understand the stress the pandemic has placed on Royal Mail. But after a two-year hiatus, Royal Mail cannot let poor service become the new normal.

“These delays can have serious consequences for those left waiting for their letter.

“Ofcom must now investigate Royal Mail’s practices and review enforcement action and fines to ensure lessons are learned.”

A spokesperson for Royal Mail told The Mirror that “the vast majority of mail arrives safely and on time” but an increase in Omicron had a particular impact over Christmas and January, with about 15,000 employees leaving.

“As Citizens Advice has acknowledged, the situation has improved dramatically,” they said.

“The number of offices that we reported were most affected by service issues has decreased from 77 to just one today. We apologize for any delays customers experience. Ours may be encountered in the affected local areas.

“We are working hard to balance performance and improve service in those areas, including spending more than £340 million on overtime, temporary staffing and sickness pay, as well as targeted support.”

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Read more One town still without posts due to Royal Mail Covid delays - after 15 million affected

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