Our £3,000 Disneyland trip for our daughter’s 5th birthday is ruined by a passport nightmare

A FAMILY have warned other travelers to be aware of passport delays after their £3,000 trip to Disneyland turned into a nightmare.

Stuart McLean, his wife Claire and their two children were due to fly to Paris to celebrate their five-year-old daughter’s birthday, but they had to cancel their five-day trip at the last minute.

A family of four's Disneyland vacation was ruined by passport delays


A family of four’s Disneyland vacation was ruined by passport delaysCredit: Stuart McLean/NCJ MEDIA

Despite applying for the young girls’ passports months in advance, unexpected delays prevented the family from going on vacation.

Stuart said that although they had applied for the documents back in February after being told they were expecting them in five to seven weeks, only one of the passports had arrived.

The 35-year-old told Edinburgh Live: “We ordered our two daughters’ passports at the same time and then had them checked at the same time by the same person.

“For some reason they accepted one and not the other because you can’t use the same person twice to verify, but we called and they said it was fine and they should reapply and they would put a note in record the file.

“It didn’t work again but we got someone else to check and then it was sorted.

“One came within four weeks, but there was no sign of the one for our two-year-old.”

To make matters worse, the couple later discovered that EasyJet had canceled their return flight.

Less than two weeks before leaving on May 10, the couple decided to cancel the five-day holiday to ensure they get the £3,000 cost back.

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Stuart added: “My wife was on a Disney Facebook group and someone had posted that EasyJet had canceled a lot of flights so we checked and found our return flight had been canceled but received a full refund from them.

“It was two weeks at the time, we were looking for alternative return flights but Air France was a lot more expensive and we still had nothing from the pass and you can only get a refund from Disneyland if you cancel less than a week before.

“We had spent a total of around £3,000 on the trip so we canceled the whole thing to make sure we got the money back.”

The parents are now planning to reschedule the trip to October as the missing passport finally arrived on the afternoon of May 10, when they were due to fly.

But they have warned others not to put themselves in the same situation they found themselves in.

The passport office has been inundated with applications as millions have expired during the pandemic and foreign travel has been all but ruled out.

The government has urged families not to book a holiday until they receive their new passport as they could wait much longer than the recommended five to six weeks.

Almost a million Britons could miss booked summer holidays due to delays in passport processing, experts have warned.

People are urged to apply for documents at least 10 weeks in advance if demand recovers from the pandemic, with an estimated two-to-one chance of a “successful and timely extension”.

Earlier this month, another family planning to go to Disneyland had their £5,000 trip ruined after the wrong passport was sent to them.

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