A FAMILY’S £5,000 trip to Disneyland Paris was ruined after they were sent the wrong passport.
Katie Taylor spent £200 to expedite her application and ensure she had the dream holiday document ready.
But instead of delivering her own, the 19-year-old received one that belonged to a Libyan man instead.
The Taylors tried desperately to contact the passport office to let them know of the mix-up, but every time they called they were reportedly told everyone was “too busy” to help.
Almost a week later, Katie, from Kent, has still not received an explanation – or been told where her passport might be.
And she and her brother George fear it could fall into the wrong hands.
George, a security guard, said: “We have absolutely nothing from them, no explanation at all.
“This is extremely sensitive information. It’s appalling and very worrying.
“First thing we did was call the office to let them know but apparently they are not taking calls at the moment because they are too busy.
“We have turned the man’s passport over to the police but the biggest concern now is that someone else will be using my sister’s passport.”
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Katie and George were due to go to Disneyland Paris with their parents and grandma on April 11 for a post-Covid indulgence.
But after realizing Katie’s passport had expired, the family postponed their £5,000 trip to October.
However, they were keen to process Katie’s application for a new application as soon as possible, so they coughed up £200 for an in-person appointment in London.
When she arrived, the clerk had “no idea” where her papers went and said they were “lost in the system” – and to this day can’t provide an answer.
George said: “It was supposed to be a nice family holiday, something to get us through Covid but now this.”
A spokesman for the passport office confirmed that the matter was being investigated.
People are urged to apply for documents at least 10 weeks in advance if demand recovers from the pandemic, with an estimated two-to-one chance of a “successful and timely extension”.
Most holidaymakers are expected to wait around 10 to 12 weeks, but some have reported delays of up to five months.
But some airlines were Ban travelers from boarding certain flights Unless they have six months left.
And other rules don’t involve anyone more than 10 years on their passport can no longer use the additional months.
Previous rules allowed Brits to extend up to nine months from their previous document, up to a maximum of 10 years and nine months – but these are no longer valid.
https://www.thesun.ie/travel/8739147/disneyland-holiday-ruined-stranger-passport/ Our £5,000 holiday to Disneyland Paris was ruined after I was sent a Libyan Alien’s Passport instead of my passport