A mother is furious with a vacation company after her family was stranded in an airport for 14 hours.
Lisa Mason, 47, and her four children were due to fly back to Manchester after a break in Larnaca, Cyprus.
But instead, Lisa and her children Holly, 21, Poppy, 16, Daisy, 11, and nine-year-old James waited at the boiling hot airport after a series of delays.
Upon arrival at Larnaca Airport, they were told by travel company Tui that there had been a delay, meaning they were an hour late to board, according to Stoke-on-Trent Live.
And things only got worse as passengers had to wait three hours to board the grounded plane before being herded back into the departure lounge.
The furious mum has branded the situation a “mess” and says it “totally took the shine off” the family’s first holiday since the pandemic.
The problems began before the holiday when Lisa’s chosen return flight time was changed from 10.30pm to 1.30am the next morning.
Her outbound flight from Manchester was then delayed by two hours due to “baggage handling problems”.
Lisa said: “We had a lovely holiday but when we got to the airport to fly home there were people everywhere and no one knew what was going on.
“A Jet2 flight to Glasgow was canceled so some people from there were booked onto our flight. This caused an hour delay, but that was ok, we understood that.
“We got on the plane at 1:30 a.m. to take off at 2:30 a.m., but we sat there for three hours. Everyone asked what was going on. We were told there were technical problems.
“My daughter doesn’t like flying because she was devastated by all of this. Other people were really upset.
“It was boiling hot there. People asked for water but they said they were running low. All they could offer was wine, tonic water and ginger beer. They had nothing to eat but chips.
“People got angry and the Tui employees were angry too.”
Lisa says the passengers were then told over the loudspeaker that everyone had to disembark and return to the airport.
“We were then told that we had to stay one more night and that they would find us a place to stay. They tried to find a place for 200 people.
“They said the hotels were full. People called the hotels they had stayed in and were told they could return there, but Tui said if people made their own arrangements it would void their insurance.
“Then they told us they were flying another plane from Manchester to take us home. We were told various things – it was just ridiculous. Everyone was absolutely furious.
“We had to wait for hours, people were lying on the floor trying to sleep. There were elderly people, a woman with a six-month-old baby, two people in wheelchairs.
“We were just given a lot of misleading information, no one knew what was going on. We just got stuck.”
The passengers were eventually allowed to board another plane and took off at 3:18 p.m. local time – almost 14 hours behind schedule.
Lisa added, “The pilot told us that the crew who were on board the previous night had been working too late and needed 12 hours of rest.”
“It was an absolute mess. We were supposed to go to Turkey two years ago but due to Covid it was canceled and this was our first family holiday in a long time. It completely and completely took the shine off the holiday.”
Tui has since apologized to the vacationers affected. The company said passengers were given vouchers to buy food and drink at the airport and their customer teams would be in touch regarding compensation.
A spokesman said: “We would like to apologize to our customers for the inconvenience caused by flight TOM2367 from Larnaca to Manchester which was delayed due to operational issues.
“The safety and welfare of our passengers and crew is always our top priority and we would like to thank passengers for their patience and understanding at this time.”
https://www.thesun.ie/travel/8755783/tui-holiday-ruined-stranded-boiling-airport-14-hours/ Our Tui holiday was ruined after being stranded in the boiling hot airport for 14 hours when our flight was delayed