Over-65s say they are “uncomfortable” online – and would rather run errands face-to-face

ALMOST half of those over 65 feel “uncomfortable” using the internet – and would rather do the weekly grocery shopping, go to the bank and book a holiday in person with a travel agent.

A survey of 1,987 adults aged 65 and over found that 45 percent do not feel completely safe using the Internet.

According to a study, almost half of the over 65 year olds feel uncomfortable on the internet


According to a study, almost half of the over 65 year olds feel uncomfortable on the internetCredit: Alamy

As a result, 40 percent of them would rather run errands face-to-face than online, browsing their local garden center, shopping for clothes and buying train tickets at the train station.

But this worries them that they are “missing out” on everything the internet has to offer and the money it could save them.

It also turned out that it’s not just about financial concerns, with 42 percent of older people concerned about going online feeling forgotten in a digital-first world.

The study was commissioned by the Vodafone UK Foundation, which partnered with consumer advocate Gloria Hunniford and national charity Independent Age to launch it “Hello Digital” – a program designed to help those over 65 develop their digital skills, save money and feel more connected.

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Gloria Hunniford commented: “I’m finally incredibly happy to be relatively comfortable online – but I totally understand the concerns of older people.

“There are so many benefits to taking the plunge – from financial savings, which are so important right now, to being able to connect with loved ones and feeling less isolated.”

The study found that 34 percent of those over 65 who are not entirely comfortable in an online world are more likely to be stressed when services require a digital approach, such as B. booking a doctor’s appointment via a website.

Of those who think they would benefit from learning online skills, 41 percent feel they were put off because they didn’t know where to look for help.

And according to the OnePoll study, even if they feel confident using the internet, 27 percent still feel they would benefit somewhat from expanding their digital knowledge.

It also found that 54 percent of those who expressed doubts about fully embracing the digital world said it was because of concerns about fraud and online safety.

Others worry that they don’t know how to fix something when it goes wrong (49 percent) and that they find the pace at which the digital world is changing too hard to keep up (38 percent ).

Only 26 percent currently feel very comfortable with the digital service request and just 45 percent could confidently book a doctor’s appointment or order a prescription online.

Nicki Lyons, UK Corporate Affairs and Sustainability Director at Vodafone UK Foundation added: “Our everyone.connected campaign helps people get access to the connectivity, devices and skills they need to live life to the fullest .

“We understand why many older people do not feel comfortable online and wanted to create a program specifically for them.

“We hope to reach 50,000 older people and give them the confidence to make financial savings and feel more connected to their loved ones.”

Simon Hewett-Avison, Director of Services at Independent Age added: “Being online can bring many benefits including potential savings that are never needed more than in the current cost of living crisis.

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“But as technology advances at an accelerating pace, many people over 65 tell us they feel left behind.

“We’re working to make sure everyone has access to the support they need, in a way that works for them.”


1. Be patient and take your time: Don’t expect to feel comfortable and good about it right away.

2. Get help from a person or organization you trust if you’re not sure how to start.

3. Work through the helpful Hi Digital modules to help you feel more comfortable surfing the Internet and stay safe online.

4. Beware of online scams and scams, but don’t let that stop you from exploring the benefits of being online.

5. When in doubt, say it out loud – there are many trustworthy organizations with good people who can help you if you have concerns about your online safety.

https://www.thesun.ie/tech/9333060/over-65s-uncomfortable-internet-errands/ Over-65s say they are “uncomfortable” online – and would rather run errands face-to-face

Fry Electronics Team

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