Passenger despairs as mum’s ashes are lost in Heathrow’s chaotic ‘baggage pile’

Annabelle Daniel took to Twitter to ask Australian airline Qantas for help after her partner’s bag containing her mother’s ashes went missing at Heathrow Airport

A huge one "baggage pile" set up at Heathrow Airport last week
A huge “baggage mountain” built up at Heathrow Airport last week

A woman has been left heartbroken after a bag containing her mother’s ashes went missing at Heathrow Airport.

The traveler found her luggage was missing after returning to Australia on Saturday.

After four days, the woman’s partner, Annabelle Daniel, shared her frustration on Twitter.

Fortunately, the passenger has finally been reunited with her luggage.

Her airline, Qantas, blamed the blunder on baggage problems that plagued Heathrow Airport last week.

Ms Daniel originally tweeted: “Hey @Qantas my partner’s bag arrived from QF2 on Saturday morning four days late.

“It contains her mother’s ashes … Due to the pandemic, she was unable to see her mother before she died or attend the funeral in 2020.

A Qantas passenger discovered her bag was missing after landing in Australia


(Getty Images)

“No replies from your website… Could you please help further?”

Qantas apologized for the delay in retrieving the passenger’s luggage.

A spokesman told Der Spiegel: “We understand this is an extremely distressing situation for this customer and have apologized for the delay in the delivery of their bags.

Abandoned bags were left to be collected at Heathrow


HowesImages /

“The bag was brought to the customer by courier today.

“We have been in contact with the family and informed of the location of the bag.

“Heathrow Airport has had widespread baggage problems in recent days resulting in tens of thousands of misplaced bags.”

Ms Daniel shared a heartwarming update today, confirming her partner has now received her bag.

She tweeted: “THANK YOU to all you wonderful Twitter people for taking a moment to like, retweet and send words of comfort!

“Following your combined efforts, the bag was found and returned at 3:05pm today. My partner was overwhelmed, so many people sent me kind messages and support.

“As I’ve said to a few, she’s not the kind of person who ever seeks attention or makes a fuss of herself.

“She has spent her life and career helping others. She was very distressed to miss her mother’s death and funeral, and at least that last part has been rectified.”

Airports are struggling with staff shortages



It comes after shocking images of an “enormous carpet of luggage” in a baggage hall at Heathrow showed the ongoing pressure British airports face if travel chaos continues.

Passengers across the country complained of mass disruptions with long queues outside terminals and many lost hundreds of pounds due to missed flights.

The disruption has lasted for several months, with the situation worsening due to increased demand triggered by the six-month school holiday and the four-day school holiday Platinum Anniversary Weekend.

A huge collection of abandoned bags was seen at Heathrow, piled up in a baggage hall, awaiting collection.

The travel chaos is expected to continue in the coming months



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The scene was captured by Sky News defense and security correspondent Deborah Haynes as she exited Heathrow’s Terminal 2 after an early evening arrival from Brussels.

She said: “The warning signs that all was not well were clear at baggage claim.

“There were clusters of unowned suitcases clustered around various conveyor belts.”

It comes as the airline industry suffers from staff shortages after laying off thousands of people during the coronavirus pandemic.

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