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Households applying for Fast Track passports saying they may have to cancel theirs public holidays because the government passport website keeps crashing.
The waiting time for a new passport has increased five to 10 weeks while the Brits rush to get new ones ahead of the summer holidays.
The delays are attributed to a backlog of applications as people are allowed to travel again and a shortage of passport officers due to the Ukraine war.
Now families trying to get faster fast track passes are being plagued by technical issues, The sun reports.
Some trying to renew their passports just see an error page that says, “Anyone trying to use the site will be presented with a page that says, ‘Sorry, we have a high demand for this at the moment Service and the system is busy. Please try again later.”
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Families have taken to social media to express their desperation as they attempt to get new passports.
One woman said on Twitter: “We are traveling to Greece on June 1st and cannot even get a fast track appointment to replace my 15 year old daughter’s passport which expires on July 17th. We’re stuffed.”
According to the HM Passport Office, it is currently struggling with a high number of applications and its employees are working at full speed.
In response to a frustrated customer on Twitter today, the Passport Office said, “Please note we are currently experiencing a high volume of calls and I am sorry that you were unable to reach our agents.”
HM Passport Office has been contacted for comment.
Yesterday Boris Johnson threatened to do so “Privatize the a**e off” the passport office if it is struggling to clear its backlog, a senior government source confirmed.
According to the source, the PM even briefed the DVLA and other arm’s length bodies during this morning’s cabinet meeting with ministers.
The passport office is believed to be inundated with backlogs requiring an average wait of 10 weeks.
Millions of Brits across the country could miss their summer holidays because of the chaos.
The prime minister is said to be “appalled” by the reports and is due to summon the head of the agency for urgent talks next week.
Shadow Home Office minister Stephen Kinnock said: “Consistently Priti Patel’s Home Office gets things mixed up and fails to put the right plans in place.
“These are totally unacceptable delays. British families should not miss out on hard-earned breaks because the Home Office has not planned it.”
The Passport Office is also warning that availability of in-person appointments for last-minute travel will be limited.
https://www.mirror.co.uk/money/passport-website-crashes-brits-fear-26809485 Passport website crashes as Brits fear having to cancel summer holidays