Pensioners threatened with debt collectors after energy bill rocketed from £120 to £4,600
Phyllis Kennedy says her electricity bill has gone from £120 a month to £4,600. The total of £55,200 a year is more than four times her annual state pension income
A pensioner has described her shock after her energy bill skyrocketed from £120 a month to £4,600.
Mum-of-three Phyllis Kennedy, 73, says the total of £55,200 a year is more than four times her annual income.
She lives on a £12,000 state pension in a modest three-bedroom bungalow in Basingstoke, Hampshire.
Phyllis, who is a widow, is with Scottish Power and says she has now been threatened with debt collectors if she doesn’t pay the massive bill.
She said the stress of the situation had a massive impact on her life.
The huge bill comes after Ofgem raised its price cap by nearly £700 for someone with typical usage in the last month.
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Phyllis said: “I moved into the house in October and it went from £120 a month to £4,600 a month in March.
“It’s a small three bedroom bungalow and I don’t see how anyone can think I should be paying £4,600 a month. It’s crazy.
“They still say the readings are more than 4,000 pounds.
Phyllis received an email from Scottish Power in March telling her her bills would be increasing by £500 a year.
But on April 5, she received a text message from the energy company saying her most recent bill was £4,606.
She has called and emailed Scottish Power and sent pictures of her meter reading via online chat but said they insist the bill is correct.
On April 19, she paid £100 for the huge bill but is worried her electricity will be cut off.
Phyllis said: “It’s gone from £120 a month to £4,600 and it’s very worrying when you get a message like this with a bill.
“I’ve tried to get in touch with Scottish Power but I’m not tech savvy.
“They said I sent in a smart meter reading and it’s £4,600 a month.
“I have sent photos but they insist the bill is correct and that I owe £4,600.
“I called and said ‘what’s the matter, I don’t have £4,600’ and they said it’s in the hands of the debt collectors now.
“They said if I paid anything they would put the debt collectors on hold so I paid £100.
“It’s been like this for a month now and I’m worried they’ll cut my power or debt collectors will show up at my door.
Phyllis said the smart meter was removed from a wall by engineers in March and said she believes it may have caused a fault.
The Mirror has reached out to Scottish Power for comment.
https://www.mirror.co.uk/money/pensioner-threatened-debt-collectors-after-26958997 Pensioners threatened with debt collectors after energy bill rocketed from £120 to £4,600