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‘Petrified’ TUI passengers beg to go home as smell of smoke forces plane to turn around

Fumes or smoke could be smelled on board, with passengers being told the plane had malfunctioned and they would have to return to Manchester for a possible “forced landing”.

Passengers remained stranded, awaiting information
Passengers remained stranded, awaiting information

‘Petrified’ TUI passengers asked to go home on a flight from hell after smelling smoke on board.

Travelers said they had a “miserable” experience, 30 hours late, as they drove from Manchester Airport to an all-inclusive holiday in Dalaman, Turkey.

Witnesses said fumes or smoke could be smelled and passengers were warned an hour into the flight that the plane had failed – and they would have to return to Manchester.

This left many on board “petrified” and the plane was greeted by fire engines after landing Manchester evening news reports.







Passengers bound for Daliman in Turkey faced long delays
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Picture:

Ioannis Alexopoulos/LNP)

However, it would be another hour before people were allowed off the plane, and after that they had to wait again for buses taking passengers to hotels across Manchester.

Some were notified that a bus was due to pick them up for their next flight around 5am, but it never arrived and people had to look for taxis back to the airport.

. According to one, patience began to “wane” while families with young children struggled to cope.







TUI passengers were stuck for more than 30 hours after delays and a technical defect in an aircraft
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Picture:

handout)







Queues formed at the airport early in the day
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Picture:

handout)

Maria Cooper, who was traveling to Turkey, described the situation as a “nightmare”.

“There was no communication at all or anything,” she said.

“We rely on TUI boards and SMS for everything. Everyone here only slept a few hours, babies and toddlers really struggle here.

“You honestly couldn’t write it. We were in the flight for an hour after all the delays and needed to come back, the pilot and crew were great but it was still really scary.







Passengers queue for check-in at Manchester Airport Terminal 2
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Picture:

Ioannis Alexopoulos/LNP)

“People are trying to keep their spirits up and everyone is trying to help each other, especially the families with lots of big bags and small children, but it’s been stressing everyone out so much.

“Children cried a lot, they are so upset.

“Everyone has lost confidence in the whole thing. The airport staff tried great to help us but no one from TUI was there at any point to tell us what was happening next.

“It’s really miserable, it’s not acceptable to treat people like that for such a big company. It’s embarrassing.







Passengers queue in the underground car park for check-in at Terminal 1 of the airport
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Picture:

Ioannis Alexopoulos/LNP)

“This is the first holiday for some people since the pandemic and some children are going on holiday for the first time, people are completely traumatised, it’s like a movie. We’re all zombies at this point.”

Molly Charfe’s grandfather paid more than £15,000 for her extended family of 13 to go on holiday to Dalaman.

But recent health issues and the delays meant he had to go home to rest.

“We paid £11 each to be all together on the flight that managed to take off but some of the children who came with us had to sit alone in the mess,” she said.

“We were happy to finally leave, but we could all smell the fumes straight away.







A plane that took off had “technical problems” that forced an emergency landing in Manchester
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Picture:

handout)

She added: “There were no TUI staff to collect us back at the airport and other airport staff didn’t know what was wrong with us.

“When the morning flight was delayed, our grandfather had to go home as he is vulnerable and unwell at the moment. He paid £15,000 for a big family day out together but now it’s ruined for him it’s so sad.

“We all cried. You can’t complain about what happened to the plane but the communication was terrible.

“They don’t care about our welfare at all, it feels like they are becoming more and more hesitant for people to just leave.







Passengers queue at check-in before realizing the delays they are facing
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Picture:

Ioannis Alexopoulos/LNP)

“It was so traumatic, especially being on a plane that had to make an emergency landing.”

A TUI spokesman said: “We would like to apologize to customers traveling from Manchester Airport to Dalaman on TOM822 which has unfortunately been delayed due to a technical issue.

“We aim to communicate with customers as quickly as possible should there be any changes to their holiday and to provide transport, accommodation, meals and refreshments where required.







Long queues greeted frustrated passengers desperate to fly to their destinations
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Picture:

Ioannis Alexopoulos/LNP)

“We understand that last minute delays are incredibly disappointing and would like to reassure our customers that we are doing everything we can to get them on holiday as planned.

“We would like to apologize once again for the inconvenience experienced by passengers traveling to Dalaman and we thank you for your understanding.”

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https://www.mirror.co.uk/news/uk-news/petrified-tui-passengers-beg-go-27329598 'Petrified' TUI passengers beg to go home as smell of smoke forces plane to turn around

Fry Electronics Team

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