P&O Ferries suspended some of its services today prior to notice with routes to Calais canceled and resulting delays – we are reviewing the right to refund affected passengers
The ferry operator made the move this morning ahead of a ‘major announcement’, which came amid reports that it would lay off all staff in the UK.
The suspension of services was unexpected, with some passengers already arriving at ports to make their journey.
A statement from the brand on Twitter read: “Unfortunately, P&O Ferries services may not be available for the next few hours. Our Port Team will guide you and travel will be arranged through a carrier. alternative operator. We apologize for the inconvenience this will have on your itinerary plans”.
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If you are going to travel with P&O Ferries today
P&O Ferries has a Specific Twitter page for updates regarding its routes, including ferries between Dover and Calais.
This page has been used by the company to notify those with a planned port of call reservation. A statement explains: “Please arrive at the port as booked and we will arrange to take you on an alternative airline as quickly as possible. Once at the port, please proceed to the DFDS check-in counter. “
Motorists are also advised to use alternatives such as the Canal Tunnel or rivals such as the DFDS Ferry.
Can I get my money back?
Disruptions and delays are bound to be extremely frustrating – but your right to a refund will depend on how long your journey has been delayed.
Based on ABTA : “If your ferry operator expects your departure to be cancelled, the operator must notify you as soon as possible. If this happens on the day of departure, you must be notified no later than more than 30 minutes after your scheduled departure time.”
If your ferry is scheduled to be cancelled, the operator must provide you with snacks, meals and refreshments in the meantime.
When the ferry operator cancels your service, you will be offered an alternative or refund.
If the cancellation results in an overnight stay becoming necessary, you will be offered free accommodation.
As for compensation?
You are compensated 25% of the fare if your service is delayed at least:
- One hour for the four-hour journey
- Two hours for a four to eight hour journey
- Three hours for an eight to 24 hour journey
- Six hours for a journey of more than 24 hours.
If the delay is more than twice the specified time, the compensation will be 50% of the fare.
You can learn more on abta.com.
https://www.mirror.co.uk/travel/news/po-ferries-cancellations-delays-your-26491884 P&O Ferry cancellations and delays - your right to a refund