A COUNCIL has blasted O2 for leaving residents with “unacceptable” cell phone coverage.
North Portslade Independent Councilor Peter Atkinson said people living in Mile Oak were being left with “terrible service”.
He claims people have received confusing texts and emails giving reasons for poor service and differing timeframes for fixes.
Cllr Atkinson said: “Residents are in some cases off duty at all.
“Many people are now working part-time from home post-pandemic and need a fully operational mobile network.
“There are also people who do business from home and for whom internet access is crucial.
“Also, many residents have discarded their landline phones and now rely entirely on cellular networks, which some people are temporarily unusable.
“This is totally unacceptable – the residents of Mile Oak deserve better.”
Cllr Atkinson also said a large number of residents have contacted him about the matter, with some taking to social media to vent their frustration.
In an email from The Argus, mobile operator O2 said a fire at a service site had caused significant damage and impacted coverage in the area.
The company said it was waiting for a third party to install and configure new transmission lines.
A spokeswoman for O2 said: “We are aware of an issue with a pole in the Mile Oak area of Brighton which could affect the service of some customers.
“We apologize to those affected and are working to restore full service as soon as possible.”
https://www.theargus.co.uk/news/20862498.portslade-councillor-slams-o2-unacceptable-service/?ref=rss Portslade City Council accuses O2 of ‘unacceptable’ service