PTSB staff now facing exit at Ulster Bank branches


Permanent TSB staff are now based out of 45 Ulster Bank branches across Ireland to help customers switch accounts before Ulster Bank’s permanent exit from the market.

lster Bank has around 360,000 active current accounts and aims to discontinue all customer transactions by the end of March next year.

Permanent TSB staff working in Ulster Bank’s branches can now directly facilitate a customer’s switch to a new bank.

Ulster Bank branches involved in the initiative include Bray, Ennis, Tullamore and Westport.

This is one of several initiatives launched by Permanent TSB to attract customers to both Ulster Bank and KBC Bank, which also plans to exit the Irish market by the end of August 2023.

Permanent TSB will operate a number of pop-up branches across Ireland to support the switch, while the bank has also created a dedicated webpage to make customers aware of mobile branch routes and the location of Ulster Banks, where Permanent TSB -Staff will be present.

“We hope that through these various initiatives we will make it easier for customers to speak to us in their own communities and begin their transition,” said Patrick Farrell, Permanent TSB’s Retail Banking Director.

The move from Permanent TSB comes after record registrations for new accounts in recent weeks as Irish customers rush to make the switch.

In the week ended May 29, around 11,000 customers signed up for an account with AIB, a number that includes both current and deposit accounts. That number increased by 122 percent compared to the same week last year.

As a result, AIB hired 700 temporary workers to fill the need.

Meanwhile, Bank of Ireland reported last month that the number of account openings is more than double normal, with the bank recruiting 50 staff for its Mobile Support Squad. PTSB staff now facing exit at Ulster Bank branches

Fry Electronics Team

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