News

Residents received refunds after learning they had been paying for community lights for years

Steve Wilson first spotted the municipal lighting charge of £1.12 a month for his service charge and asked for more details – the lighting on this road is both provided and maintained by Kent County Council

Forcombe Close residents are receiving refunds after being charged for community lighting
Forcombe Close residents are receiving refunds after being charged for community lighting

Residents are getting refunds after finding out they were wrongly charged for municipal street lighting.

The hidden fee, which may date back nearly two decades, was discovered when Steve Wilson spotted it on his service fee, prompting him to demand a more detailed breakdown.

The 60-year-old, who has lived in a Golding Homes bungalow in Maidstone for the past two and a half years, has been told he will be charged a municipal lighting fee of £1.12 a month.

However, all lighting on this road is provided and maintained by Kent County Council (KCC).

It is believed to be an issue affecting all tenants on the street and could date back to when Golding Homes took over the housing stock from Maidstone Council in 2004.







Steve Wilson questioned the £1.12 fee when receiving his service fees
(

Picture:

CMM / SWNS.COM)

Steve said: “It’s a rip off, it’s a scam. They steal from their tenants and charge them with something they don’t provide.

“I understand if you live on a block of flats or on a private road it makes sense to pay for the lights, but not for me. That’s definitely wrong.”

Steve says he has made repeated calls to Golding Homes since discovering the charges.







The lights on Fordcombe Close, Senacre, Maidstone
(

Picture:

SWNS)

After his local newspaper KentOnline contacted him, the housing association has since refunded him £35.25 and removed the municipal lighting charge from his bill.

Steve added: “I don’t know what prompted Golding Homes to take action. All I know is that I got my refund after speaking to KentOnline.”

In a comment, Annemarie Roberts, Operations Manager at Golding Homes said: “We have been in touch with customers to apologize and refund community lighting fees and are grateful for their understanding in resolving this issue.

“We acted quickly and reviewed the information available to understand what went wrong and correct it.

“We review the services customers are billed for and listen to their feedback to learn from it and continue to improve.”

Eight residents on Steve’s street have now been promised a refund – all of his neighbors were unaware of the charges until they received the letter this week.

One had been living on the streets for 16 years without realizing it and was reimbursed £78.42, while another who had been there for 10 years was reimbursed £72.49.

Golding Homes was asked how long the charges had been pending – but said it could not verify those details without full customer details.

However, the spokeswoman added: “When the stock was transferred to us from Maidstone Borough Council we were given a list of the assets for which we are responsible, including these street lamps.

“We pay the electricity provider, and those costs are passed on to customers in their service charges.”

The Mirror’s newsletter brings you the latest news, exciting showbiz and TV stories, sports updates and important political information.

The newsletter is sent by e-mail first thing in the morning at 12 noon and first thing in the evening.

Don’t miss a moment by subscribing to our newsletter here.

Steve’s daughter, who lives two miles away in a Golding Homes estate in Quarry Square, is being charged £1.16 a week for community lighting but has been told she is not entitled to a refund.

Ms Roberts explained: “Some customers still have to pay community lighting charges as they relate not only to street lighting but can also include bollards and lighting in internal common areas.

“Charges vary depending on electricity consumption.

“We pay the electricity provider, and those costs are passed on to customers in their service charges.”

Continue reading

Continue reading

https://www.mirror.co.uk/news/uk-news/residents-given-refunds-after-learning-27220524 Residents received refunds after learning they had been paying for community lights for years

Fry Electronics Team

Fry Electronics.com is an automatic aggregator of the all world’s media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials, please contact us by email – admin@fry-electronics.com. The content will be deleted within 24 hours.

Related Articles

Back to top button