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Restaurant owner’s barbaric reaction to ‘keyboard warrior’ leaves a bad review

The owner of Smashed, a burger and craft beer shop based in Preston, says the industry has been hit hard during Covid and wants customers to address issues directly. next to not behind the comfort of the keyboard

Michael Evans, owner of Smashed, based at Miller Arcade in Preston, Lancashire
Michael Evans, owner of Smashed, based at Miller Arcade in Preston, Lancashire

A restaurant owner gave the “keyboard warriors” a barbaric response after some harsh reviews.

Michael Evans opened Smashed, a burger and craft beer bar based in Preston, last August but went to a boil after some online reviewers called the food ‘very average ‘ and staff labeled as ‘very pompous’.

He gave them ultimatums – and invited unhappy customers into his bar if they felt there was a problem.

Michael said the hospitality industry has been hit hard during the Covid-19 pandemic and wants customers to address issues face-to-face, not through the comfort of a keyboard.

Smashed is proudly topping the Tripadvisor leaderboard in Preston and is rated five stars from 104 reviews, Lancs Direct reporting.







Michael Evans, owner of Smashed, wants customers to solve problems face-to-face, not from the comfort of a keyboard
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Image:

James Maloney / Lancs Live)

Since ranking number one on Tripadvisor, out of 356 restaurants in Preston, owner Michael said they have received several one-star reviews including one that called the staff ‘very pompous’.

Reviews in question, from users Z7393WTjamesn, said: “Staff are very attentive, food is very average”.

They continued: “Pre-ordered food, took a while to arrive. Staff stood around talking to each other while I waited. No time to talk to me, seemed distracted by something more important.

“The food arrived and was fine. The service and attitude of the people there left a very sour taste.”







“Come see us, if you have problems, we are there, we will be nice and polite. We will tell you what we do and you can tell us what you think we do. where am i doing wrong”
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Image:

James Maloney / Lancs Live)

Smashed Preston shared the review with their 2,794 followers on Instagram and captioned the post: “So we’ve been left 1 star on Tripadvisor.

“We’re the first to admit if we’re wrong, we’ll apologize and try to make things right, remember that you pay for an experience that’s more than just a commodity. We i’m human… mistakes happen…if we want 100% of our customers there will be something seriously wrong because no one in life is perfect.

“We clearly state on our menu if there’s a problem, don’t be a keyboard warrior, come and talk to us…we don’t bite…difficult. This post isn’t just about business. our business but there are many other things out there that have to come up with negative reviews.

“We personally feel that if someone leaves a negative review and doesn’t give us a chance to get things right… maybe you’re a good fit to be a part of the Smashed Cult .

“Love from the flamboyant staff serving average food. PS our staff is very good.”

Yesterday morning (February 22), Smashed received another one-star review on Google by a user named Based on bomb .

The review said: “The school chip with a side of leftist politics.”

After the review, Michael told his followers that he and his family will be at Smashed from 5pm to 7pm – and they are calling all the ‘keyboard warriors’ to come and talk to surname.

Michael told LancsLive: “We’re a bar, we sell food, we have a lot of jokes, put your hair down, come in, relax. We’ve been getting p*s lately. ****, we’re attracting people who expect five-star dining.

“Since Covid, people go out and ask for many places. Personally, if I had been somewhere and had a bad experience, I wouldn’t be a keyboard warrior, I would come. meet the manager and tell them or give them some feedback about it.

“People are getting really upset and they’re hiding behind their keyboards. I just don’t know why people are so upset with small businesses. When it comes to an independent, family business, they seem to be constantly getting garbage.

“It’s not just me. It’s killing the hotel industry, it’s pointless.”







On Tripadvisor, Smashed is ranked number one of 356 restaurants in Preston with an overall 5-star rating from 104 previous customer reviews.
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Image:

James Maloney / Lancs Live)

To the ‘keyboard warriors’, Michael says: “Come to us, if you have a problem, we’ll be there, we’ll treat you well and politely. We’ll let you know what’s up. we do and you can tell us where you think we’re going wrong.

“You just have to go back and tell them the truth. We’re a small business, small kitchen, we have high demand, there can be delays. Sit down, have a few beers, you’re done. Living in the same house for two years with Covid, what’s the hurry?”

Michael said he does what he does so that his children have ‘a better world’, but when they see a bad review he gets ‘disheartened’ when reviewers want to criticize people for ‘doing well’.

“I just can’t burn it anymore,” he added, “if you have a problem, let us know.”

Michael added: “It’s an entire industry where people think they’re Gordon Ramsay, because in theory if you work in the restaurant and bar industry, you don’t leave bad reviews, you’re polite to them. feedback.

“Staff are really depressed about it because they’re abandoning customers, they’re working for chains where they’re nothing but a number, they’re working really hard.”

Michael and his partner are ready to talk to any ‘keyboard warrior’ on Thursday night.

“If they come in, we’ll sit and talk to them,” he said, “explain me why you’re here, then I’ll give them my opinion and just say we are a normal working family. We do Raise your hand, if everything is 100% perfect, I will worry about it myself.”

Smashed Preston is open Wednesday through Saturday, midday to 11 p.m. or 12 a.m.

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https://www.mirror.co.uk/news/uk-news/restaurant-owners-savage-response-keyboard-26306243 Restaurant owner's barbaric reaction to 'keyboard warrior' leaves a bad review

Fry Electronics Team

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