An HSE-run care home has been criticized by inspectors who said they found residents “did not enjoy a good quality of life and were not facilitated to live the best life possible”.
The Sullivan Center in Cathedral Road, Cavan, had 20 residents when the Health Information and Quality Authority (Hiqa) carried out an inspection last May and found “an unacceptable institutional approach to care”.
According to the report, residents’ quality of life and rights have been compromised by unnecessary segregation of male and female residents, unacceptable restrictions on their freedom of movement, few opportunities to engage in meaningful social activities, and physical spaces with limited comfort and personalization.
“Inspectors found that staff interactions with residents were overwhelmingly focused on the delivery of care and there was limited evidence of person-centered interactions and conversations with residents,” the report said.
“A small number of residents who spoke to the inspectors expressed satisfaction with the service they received.”
However, inspectors noted that “staff did not find that some residents exhibited responsive behavior — this refers to how people living with dementia or other conditions communicate their physical discomfort or discomfort with their social or physical environment or.” can express”.
It added that “the staff appeared to accept that the residents’ behaviors were ‘customary behaviours’ for those residents”.
“As a result, these residents were not adequately supported by staff and their distress escalated.
Outside of mealtimes and visits from relatives, it was observed that most residents spent their day in the living rooms with the television on
“For example, inspectors observed one resident making repeated attempts to open a locked corridor door with a trolley and another resident making repeated attempts to open the locked door to the secured garden at the side of the property.
“Although inspectors have alerted staff to one of these incidents, no intervention by staff to assist this resident was observed and the resident’s fears and anxiety increased.”
According to the report, it was observed that most residents spent their day in the living rooms with the television on outside of mealtimes and visits from relatives.
Hiqa observed some good practice and since the pandemic the home had only one outbreak of Covid in January and everyone recovered.
The HSE agreed on an action plan to address the issues raised.
https://www.independent.ie/irish-news/health/revealed-the-hse-nursing-home-where-residents-did-not-enjoy-a-good-quality-of-life-41970381.html Revealed: the HSE care home where residents ‘didn’t enjoy a good quality of life’