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River Island workers ‘leave mother with rare disease in pool of urine after ignoring pleas’

Despite pleas to staff and the store manager, Bianca was told to go to a coffee shop across the street, but when she tried to leave the store she could not hold on and got wet

Bianca Artwell, 30, outside River Island at Elliott's Field Retail Park in Rugby after a shopping spree ended in misery
Bianca Artwell, 30, outside River Island at Elliott’s Field Retail Park in Rugby after a shopping spree ended in misery

A mother of two with incontinence wets herself on River Island after staff wouldn’t let her go to her bathroom and posted a sign next to her that read ‘Wet Floor’.

Bianca Artwell, 30, has a functional neurological disorder (FND) that affects her nervous system and affects how her brain and body send and receive signals.

She can have symptoms ranging from tremors and tics to weakness, paralysis, difficulty walking, incontinence and loss of balance.

Last week she was at River Island at Elliott’s Field Retail Park in Rugby, Warks, where she returned a pair of shoes for her three-year-old daughter.

But as she approached the register, she found she needed to use the restroom — something her FND makes it difficult for her to control.

She asked the staff to use the store’s toilet, explaining her condition and that she could not wait, but they refused, saying it was against company policy.







A mother of two suffering from a debilitating neurological condition has branded employees at a major clothing retailer “inhuman” after refusing to allow her to use a shop toilet
(

Picture:

Emma Trimble / SWNS)

Despite pleas to staff and the store manager, Bianca was told to go to a coffee shop across the street, but when she tried to leave the store she could not hold on and got wet.

Instead of offering help, staff ignored the distraught mother-of-two and instead placed a sign reading “Wet Floor” next to her.

Bianca from Rugby said: “On that particular day I was feeling quite independent with my tools so I asked my boyfriend to look after my daughter while I walked down to River Island with my crutches so I could bring some shoes I had bought could swap.

“As I approached the register, I knew immediately that my bladder retention would soon be reversed and I had to leave urgently.







She branded employees at a major clothing retailer “inhuman” after they refused to use a store toilet, resulting in her wetting herself in the middle of a busy store
(

Picture:

Emma Trimble / SWNS)

“I asked the ladies at the register if I could please use their restroom discreetly and told them that I couldn’t do it if I didn’t leave right away.

“They said no and said I had to go to a coffee shop across the street.

“I begged again and said I definitely wouldn’t make it there, but they refused.

“I tried to at least make it outside, but I only got maybe five feet from the registers before my worst fears kicked in. My bladder subsided.

“As I was standing in a puddle of my own urine, I turned to the three employees at the checkout and said I was really sorry but I had an accident.







Bianca Artwell, 30, outside River Island at Elliott’s Field Retail Park in Rugby after a shopping spree ended in misery
(

Picture:

Emma Trimble / SWNS)

“They just stared at me and the manager getting ready to leave directed them to put up a wet floor sign.

“I stood there, frozen in shock.

“A staff member approached me, but instead of offering to help me, she just dropped the Wet Floor sign next to me and walked away.

“I stood there in shock and thought she would come back, but instead she and her colleagues continued their conversation.

“The manager even walked past me and yelled goodbye to her colleagues and just looked at me in my mess and left the premises.

“Eventually, as other customers arrived and walked past me and my wet floor sign, it turned out that this was my problem and the staff didn’t want to help me in any way.

“No offer to go to a dressing room, no offer of tissues, no offer of different clothes or even an ‘Are you alright?’.”







A mother-of-two suffering from a debilitating neurological condition has branded employees at a major clothing retailer “inhuman” after refusing her use of a store
(

Picture:

Emma Trimble / SWNS)

After she called for help, two of Bianca’s friends came to her aid, helping her out of the store and taking her to another store to buy clean clothes and personal cleaning products.

Bianca, who works as a beauty therapist, filed a formal complaint, calling for better training for River Island staff.

She added: “I have previously worked in retail for years and there are characteristics that are exempt such as the elderly, pregnant women, children and people with disabilities.

“Is it common to further disappoint a customer after such an accident by not showing them compassion, dignity, or treating them like a human being?

“I’ve never been treated so coldly in my life. Left in the door of a store with a sign directing people to watch the freak show with no cover or support.”

Bianca says she was offered a new outfit from the store that she didn’t want to take.

River Island, which has around 300 stores in the UK, has apologized to Bianca.

A spokesman said: “Each of our customers is important to us and we are sorry to hear about that customer’s experience at one of our stores.

“Our Account Manager is already in direct communication with this customer and we are reviewing our policies and procedures to ensure everyone feels welcome and cared for when visiting our stores.”

https://www.mirror.co.uk/news/uk-news/river-island-staff-leave-mum-27336672 River Island workers 'leave mother with rare disease in pool of urine after ignoring pleas'

Fry Electronics Team

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