Rent reform, to be implemented through legislation, will include public embarrassment of defaulting landlords on the government website and social media
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Ministers are to “name and shame” landlords who offer substandard social housing to better hold them accountable.
There are also plans to set up a “residents’ panel, allowing social tenants to be heard “directly by government”, with 250 people from across England invited to share their experiences, the Department for Leveling Up, Housing and Communities (DLUHC). called.
The reforms, to be implemented through legislation, will include public embarrassment of defaulting landlords on the government website and social media.
This includes those who have breached consumer standards set by the social housing regulator or who have been found to have a “grievous maladministration” against them by the Housing Ombudsman.
In the meantime, the residents’ panel will give tenants an opportunity to have their say on how to improve the quality of social housing, the DLUHC said.
“The panel will allow residents to consider and influence measures to strengthen the Decent Homes standard, staff training and qualifications, a new system for access to information and other planned reforms,” it added.
Eddie Hughes, Minister for Social Housing, said: “Everyone in this country deserves to live in a safe and decent home. It is unacceptable for someone to have mold on the walls, risk slipping on a wet floor, or water dripping from the apartment ceiling.
“Today we published a bill to tighten regulation of social housing landlords. This includes naming and shaming landlords who do not meet an acceptable standard of living, and providing tenants with a direct channel to raise their concerns with the government.
“This package will help meet our commitment in the Leveling Up White Paper to halve the number of substandard rental housing by 2030.”
The panel is supported by a national survey asking about 5,000 residents to give their opinion on the services provided by their landlords in March and April 2022. This is used to monitor the impact of the reforms.
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