Among the complaints filed with the Road Safety Authority ( RSA) this year.
t said it received an average of 280 complaints each month from January to May, with most relating to problems encountered during testing.
In one case, a candidate complained that she was intimidated and upset after a driving instructor yelled at her. After her car stalled, it threatened to roll backwards and she claimed the instructor ordered her to put the handbrake on and yelled, “Jesus Christ, woman!”
One person tested stated that they turned left when planning a left turn due to a combination of slow driving and not turning far enough.
“I’ve been penalized five times for not going fast enough on the straight, which I don’t agree with,” they said.
They weren’t the only ones complaining about losing points due to slow driving. One person said they were fined for slacking off in “extremely wet conditions”.
“I received a grade of 2 for ‘straight line progress’ for driving 53 km/h in a 60 km/h zone,” they wrote.
In another case, a person complained because a driving instructor insisted on turning on the airbag in the car. They had asked the car’s owner if it could be turned on, but was told it was not possible. They then claimed other tests had been carried out in the car “without any problems” despite the fault.
The RSA responded: “It is important that all of your vehicle’s safety systems are operational and engaged. This is not only a requirement for your test, but also in the interests of your safety and the safety of all your passengers.”
Another test taker said she was a victim of racial discrimination and said her instructor’s behavior was “completely unexpected and very traumatizing.”
They said they felt the behavior was “race-based,” with the instructor saying “Jesus Christ” between 20 and 30 times during the test.
The complaint states: “When we got back to the RSA office, [the driving tester] wondered if I had ever driven a car in my life, and also if I had taken lessons or ever met a driving instructor.”
A failed test candidate said he was “completely intimidated” after being told an inspector would also be in the car with his driving examiner.
They wrote: “I could see the inspector at the back when I looked in my mirrors and was reversing. I failed disastrously. I know I failed many things and I don’t dispute that, but I felt I was being treated unfairly and would take my exam again as soon as possible without an inspector.”
The thorny issue of the Public Services Card (PSC) was also raised, with one service user saying he shouldn’t have to issue one. In response, the RSA said that a so-called MyGovID, which is obtained through the PSC, is only required for an online application and the application can be made in person.
Another person complained that they weren’t allowed to use cash to renew driver’s licenses after being told they only accepted cards.
The complaints were among a sample of 40 emails and letters released by the RSA out of the 1,394 it received between January and May.
An RSA spokesman said there were complaints about less than 1 percent of the tests conducted each year, while about 45 percent of candidates failed.
“The RSA takes all complaints seriously, investigates them and provides a response to the customer,” the spokesman said.
“It is well known that the driving test can be a stressful event for clients; For this reason, the RSA places great emphasis on driver testers being courteous to customers, and driver tester training emphasizes this aspect.”
https://www.independent.ie/irish-news/rsa-receives-280-complaints-a-month-about-driving-tests-41862874.html RSA receives 280 driving test complaints monthly