RTÉ said it hopes no more Toy Show the Musical performances will be canceled after the cast fell ill and the crew saw five canceled shows over the weekend.
Residents and theatergoers complained after one of yesterday afternoon’s performances was canceled shortly after it had begun with audiences already seated in their seats.
An audience member from Navan in Co Meath, told Independent Ireland she and her partner were sitting at the Convention Center in Dublin when the announcement was made.
“We really feel sorry for the families around us,” the 30-year-old said.
“I can’t understand why they didn’t cancel the show until 4:10 pm. That’s due to start at 4pm.
The woman said she looked around and saw rows of frustrated children, sitting on chairs with snacks in their laps.
She said: ‘It’s cruel to see so many children upset that the show isn’t going to happen, when they’ve all been preparing for it.
She said, despite an apology from RTÉ and an offer of a refund, she felt “It was badly organised”.
“A woman came out on stage to deliver the bad news.
“But she pretty much drew the crowd to the show, the way she said it.
“Everybody thought she was part of the event. Then when she said that the actors were sick, everyone started booing and the others looked shocked and silent. A few people got up and left.
“We went to the box office and people were lining up. The man behind the computer had only just discovered that the show had been cancelled.
“He said we could get a refund or reschedule. A family in front of us said ‘what about tomorrow’s show?’
“He said he could book in advance but couldn’t guarantee it. A lot of people just say to get a refund. He gave us an email to do this.
“We don’t understand why the morning show is still going on, there is a show at 12:30pm and then the evening show is canceled after it has started and when everyone has sat down in the audience. “
She spoke to audiences who had traveled from as far away as Kerry and Fermanagh and said a lot of people were angry at the distance they and their children had traveled.
One mother wrote online that the situation had been “handled very badly”, and how the decision to cancel could be made before families had settled in.
While she said she “feels sorry” for those who are sick, letting audiences know after the show has started was “definitely the wrong decision”.
Mick Mulligan from Dublin, said his two children, aged nine and eight, were at the Convention Center with friends when the show was cancelled.
“They come in, sit down, get popcorn or whatever, the place is full and then someone comes out announcing that the show has been cancelled,” he said.
“The kids were really, really disappointed, they had been looking forward to it for weeks and my friend’s son didn’t even talk to his mother after that. He was very disappointed.”
One man said he believed the organizers were “waiting until people got in and spent more money” on snacks before making the announcement.
In a statement, RTÉ Toy Show the Musical said it was “regrettable” that performances were canceled “due to illness of the cast and crew”.
“Our ticketing partner Ticketsolve will contact holders of tickets for canceled shows as soon as possible regarding rescheduling or refund options,” the statement added.
“We will announce any changes to planned shows from Tuesday as soon as we have more information about the impact of the illness on the cast and crew. Once again, we sincerely apologize for the inconvenience caused.”
On its Facebook page today, the show’s organizers, responding to customer inquiries, said: “We hope that no other shows need to be cancelled, we are still looking into the impact of the epidemic for upcoming concerts but will make a decision on any cancellations quickly.
https://www.independent.ie/irish-news/news/rte-hopes-toy-show-the-musical-will-go-ahead-as-planned-as-audience-members-angry-at-last-minute-weekend-cancellation-42228671.html RTÉ hopes Toy Show the Musical goes ahead as planned as audiences rage over weekend cancellations